Leadership in change
The ability to influence, motivate, and direct employees to achieve business objectives during a transition.
Leadership
If the rate of staff absenteeism is too high, a business might implement strategies to increase this employee feeling.
Staff motivation
These measurable values must be reviewed after a transformation to determine if the change was actually successful.
KPIs
Senge used this term to describe a business that is flexible, adaptive, and continuously expands its capacity to create the results it truly desires.
Learning Organisation
A two-way management skill vital during change that involves sharing the vision and actively listening to employee feedback.
Communication
To improve the number of customer complaints, a business might introduce this type of strategy in its operations system.
Quality Management
Reviewing this specific KPI helps determine if a change in marketing successfully increased the business's portion of total industry sales.
Percentage of market share
This discipline involves developing a common goal or picture of the future that all employees genuinely commit to, rather than just simply complying with.
Shared Vision
A leader might use this management skill to navigate resistance and settle disputes that arise between employees during a stressful change
Interpersonal skills
If the level of wastage is too high, implementing these specific techniques will help minimize waste while maximizing customer value.
Lean Management
If staff were trained on new software, a decrease in this specific KPI would indicate they are less frustrated and more willing to stay at the business.
Rate of staff turnover
When employees are encouraged to continuously self-improve, reflect on their own performance, and expand their individual skills, the business is fostering this discipline.
Personal Mastery
By building a shared vision and providing ongoing support, a manager hopes to overcome this common negative employee reaction to change.
Resistance
Shifting employees, capital, or natural resources from an inefficient area of the business to a more productive one.
Redeployment of resources
If an automated machine was introduced to speed up manufacturing, an increase in this KPI would prove the operations change was effective.
Rate of productivity growth
To effectively implement change, this discipline requires employees and managers to challenge their deeply ingrained assumptions, generalizations, and existing beliefs.
Mental Models
Effective leaders ensure they cultivate this feeling among staff so they understand why the change is necessary, reducing anxiety and building trust.
Sense of purpose
If net profit figures are low, a business might implement this strategy, which could involve downsising staff or finding cheaper utility providers.
Cost cutting
Evaluating change is a continuous cycle; once KPIs are reviewed and it is found that objectives weren't met, the business will need to implement this.
Further change
Often called the "fifth discipline," this is the ability to see the big picture and understand how all the different parts of a business are interrelated.
System thinking