Corporate Culture
What is corporate culture?
The shared values and beliefs of people in a business.
What is CSR?
Going above legal requirements to act ethically and responsibly.
Why review KPIs after change?
To see if the change was effective.
How can change affect owners short term?
Costs may rise, lowering profit temporarily.
What is product diversification?
Expanding into new or related product lines.
What is the difference between official and real culture?
Official is desired values in documents; real is actual employee behaviour.
How can a business act responsibly towards employees?
Provide training, redeployment, or outplacement services.
Which KPI could measure training success in safety?
Number of workplace accidents.
Why might managers feel stress during change?
They must handle resistance and pressure from stakeholders.
Give one example of a business alliance.
Two businesses recommending or selling each other’s services.
Name one strategy to develop corporate culture.
Training, rituals, rewards, communication, or leading by example.
Give one CSR action for the community.
Minimise environmental impact or create local jobs.
What should managers do if KPI results are poor after change?
Adjust the strategy or try alternatives.
Name one positive effect of change on employees.
Higher morale, productivity, or new opportunities.
How does franchising help expansion?
It allows rapid growth using franchisees’ investment.
How can rituals strengthen culture?
They create belonging and reinforce shared values.
Provide an example of environmental CSR.
Using recyclable or sustainable packaging.
How can positive KPIs keep momentum?
They show success, motivating employees to continue.
How might suppliers be affected by lean management?
Less stock is ordered, reducing their revenue.
Why might a business open new locations overseas?
To access new markets and more customers.
How can changing management style support culture?
It aligns leadership behaviour with business values.
Why is open communication important in CSR?
It builds trust and manages stakeholder expectations.
Give an example of linking a KPI to a strategy.
High complaints → train staff in customer service.
How can outsourcing affect a community?
Local job losses and reduced local spending.
How can government assistance help?
Grants, advice, or support for expanding globally.