What do you mean?
Define 'Communication'
The exchange of information and ideas
Name 1 way that empathy helps a business?
1. Understand your customers
2. Understand your employees
3. Understand your competition
How can you improve your communication skills? (2 ways)
1. Be Specific
2. Be Personal
3. Have an open mind
4. Shut up and listen
What was the name of the company that everyone bought stocks in recently that we talked about?
Game Stop
A hexagon has how many sides?
6 sides
Define 'Integrity'
The quality of being honest. It means doing the right thing, even when people are not watching you.
1. Saves Time (Don't have to repeat yourself)
2. Makes things clear( employees are not confused on their task)
3. Connects with Clients (this builds trust and clients will want to work with businesses that communicate well)
1. Praise
2. Freedom
3. Competition
4.Variety
How can you take ownership in business?
2. Be accountable
3. Use mistakes to grow
What are the two main languages spoken in South America?
Spanish and Portuguese.
Define 'Delegation'
When a manager or boss gives a task that they have to complete to someone else below them.
Name 2 ways Motivation can help your business?
1. Improved Performance (employees care so they will work harder and better)
2. More Retention (employees will stay at your business longer which saves money)
3.More Adaptable (employees who are motivated will want to solve problems, not wait for their boss to tell them what to do)
What is the final step in the delegation process?
Follow up with the person, make sure they are doing the task correclty and see if they have questions
What are the three types of communication?
Give me a pro and con of one of the types
1. In Person:
Pro - body language, easy to share ideas, can use whiteboards, less discractions
Cons: Not always in same place, hard to schedule, waste time
2. Verbal:
Pro: Instant feedback, can give lots of information, easier than email
Con: easily distracted, hard to remember details, hard to schedule, don't like phone talking
3. Visual (Written)
Pro: No time limit, people can read whenever, easy to look back at, can edit to make it better
Con: Not personal, long time for feedback, hard to ask questions, hard to make it short
Where was the region known as the Fertile Crescent located?
The Middle East.
Define 'commission'
When you get extra money for selling a product.
Name at least 2 ways delegation can help your business?
1. Empowers Employees (they feel connected and trusted by their leaders)
2.Frees up time ( managers have more time for bigger decisions)
3.Promotes Growth ( new workers learn new skills which helps them contribute more to the business)
How can you get better at Empathy (list 3 ways)
1. Active listenting
2. Use your imagination
3. No assumptions
4. Express your feelings
Why can having integrity be hard? (list 3)
1. Takes work
2. Cutting corners is easier
3. You might not get caught
4. Others don't have integrity, so why should you?
5.Too busy to do things the right way
6. Fear of losing job
What species can live on both water and land?
Amphibians
What is the difference between Sympathy and Empathy?
Empathy: Understanding and feeling the same emotions the other person is feeling
Sympathy: Feeling sad for the other person
What leadership trait did Tiger Woods not have that cost him a lot of money?
Integrity
What type of task should you delegate ? (at least 3 details)
1. Small
2. Tedious / Easy
3. Teachable
4. If the manager is bad at it
What are 3 strategies to get better at making a difficult decision?
1.Make decisions in the morning
2. Organize your thoughts (Pro Con list)
3. Think long term
4.Get an outside perspective
5.'Sell' all of your options
The modern day city of Istanbul was known by what name in the 13th century?
Constantinople