Communication Basics
The process of sending and receiving messages.
What is communication?
One way communication helps build trust with residents.
What is building a relationship?
Age, culture, and language differences are examples of this.
What are barriers to communication?
Information based on what the nurse aide sees, hears, or smells.
What is objective data?
Using facts and observations to make good decisions.
What is critical thinking?
This type of communication uses words, either spoken or written.
What is verbal communication?
The nurse aide acts as this between the resident and healthcare team.
What is a liaison?
Talking too fast or using slang can cause this.
What is confusion?
Information based on what the resident says they feel.
What is subjective data?
Critical thinking helps the nurse aide identify this.
What are changes in condtion?
Facial expressions, body movements, and eye contact are examples of this.
What is non-verbal communication?
A nurse aide should always greet a resident by this
What is their preferred name?
Lack of privacy and loud sounds are examples of this barrier.
What is noise?
Falls, chest pain, and sudden confusion should be reported this way.
The nurse aide decides what needs to be reported using this.
What is Judgement?
The three parts of communication are sender, receiver, and?
Communication helps the nurse aide learn about the resident’s needs and provide this type of care.
What is individualized care?
Ignoring or belittling the resident can affect this.
What is trust?
When reporting, the nurse aide should report facts, not this.
What are opinions?
Critical thinking is developed through education and this.
What is experience?
A nurse aide should speak plainly, listen, and ask these types of questions.
The nurse aide should listen, observe, and report information to this person.
Who is the nurse?
Mental or physical impairments can make communication more this.
What is difficult?
Recording and reporting help provide continuity of this.
What is care?
Critical thinking helps provide safe and this type of care.
What is proper care?