Human Behavior
Which psychologist created a hierarchy organizing human physical and psychological needs by importance?
Abraham Maslow
Which is an example of a physical need?
The need to sleep.
Which term describes inherited physical traits like skin, eye, and hair color?
Race
If a resident’s religious beliefs differ from a nursing assistant’s, the nursing assistant should:
Respect and support the resident’s spiritual concerns
The wife of the CNA's resident recently died. When the CNA tries to put herself in her resident's place, this is known as:
Empathy
Your resident tells you one cares about him anymore. You noticed he hasn't had visitors this month. Which need is not being fulfilled?
Love and Belonging
Mrs. Z asks for help with her hair and makeup before visitors arrive. Which need is she fulfilling?
Self-Esteem
Beliefs are:
ideas accepted as true by individuals or groups
Practices that improve relationships between people from different cultures are called:
Cross-cultural communication
What is cultural humility in the context of a CNA's role?
Reflecting on biases and learning from others.
_____, such as the use of sarcasm or scowling, are actions that occur in response to a stimulus
Behaviors
A living arrangement that maximizes independence and self-determination is referred to as:
Resident independence
A young nursing assistant may struggle to communicate with an older patient because of the _____, or lack of communication, between their age groups.
generation gap
Why is cultural humility essential?
Prevents assumptions, builds trust, and respects individual beliefs.
Which example reflects holistic care?
Alyssa listens carefully to Mr. Blackwell while assisting with his bath.
Mrs. R. has lived in her home for 50 years and is now being admitted to your long-term care facility. Which of the following is a normal emotional response for this resident?
Feelings of loss, grief, and fear.
Mrs. H, a 45-year-old woman, is Jewish and observes her religion’s traditions and customs. What is the most important thing to know about her dietary needs?
She will likely need a meal that is kosher.
The concept of _____ shapes a group’s shared identity and influences how its members relate culturally and socially
ethnicity
Which of the following actions demonstrates cross-cultural communication skills?
being present and using active listening skills
The assumption that an older resident would struggle to use modern technology is an example of a(n) _____.
stereotype