Review
What is the BEST example of a team? A. six colleagues having a meeting together B. three coworkers working to solve a problem C. four workers traveling to a conference together D. five managers hosting performance reviews
B. three coworkers working to solve a problem
Keenan is in charge of teaching a new set of interns how to successfully participate in a meeting. What is one of the BEST practices he should share with the interns? A. It is acceptable to arrive at meetings a few minutes late. B. Avoid taking notes during a meeting so you can focus. C. Try not to interrupt others when they are speaking. D. Feel free to bring up new topics that aren’t on the agenda.
C. Try not to interrupt others when they are speaking.
What is MOST likely to be TRUE about asynchronous communication? A. It is rarely used in businesses in today’s society. B. It offers many opportunities to ask clarifying questions in real time. C. It is helpful when employees work across multiple time zones. D. It only works when all employees work in the same time zone.
C. It is helpful when employees work across multiple time zones.
At a recent meeting, Mrs. Pamela Benson stated, “There will be a 25 percent reduction in the employees at the Florida, Ohio, and Kentucky plants.” How would this MOST accurately be noted in the meeting minutes using BEST practices? A. Mrs. Pamela Benson stated, “There will be a 25 percent reduction in the employees at the Florida, Ohio, and Kentucky plants.” B. P. Benson: 25 percent reduction of employees @ FL, OH, KY plants C. It appears that the Florida, Ohio, and Kentucky plants will cut one-quarter of their workers, according to Mrs. Pamela Benson. PB-25-EMP-FL-OH-KY
B. P. Benson: 25 percent reduction of employees @ FL, OH, KY plants
In Damon’s office, people are afraid to share any concerns or questions with their colleagues. All of the workers think the other workers will judge them for their opinions. How would teamwork expert Pat Lencioni BEST classify this team dysfunction? A. There is an avoidance of accountability. B. There is an absence of trust. C. There is a lack of commitment. D. There is too much empathy.
B. There is an absence of trust.
Remi is in charge of a new product team that is having many problems communicating. What is the MOST effective way for him to handle conflict? A. He should avoid any conflict at all costs and embrace groupthink. B. He should ignore all conflicts, and they will disappear. C. He should accept the conflicts and try to encourage collaboration. D. He should listen to the conflicts, so he can side with the right person.
C. He should accept the conflicts and try to encourage collaboration.
Hernando has a work conflict with Rebecca. They are meeting to discuss their issues with one another. What is the MOST helpful way that Hernando can resolve these issues using BEST practices? A. He should focus on determining who is right and who is wrong. B. He should ask questions to help clarify Rebecca’s statements. C. He should use “you” statements instead of “I” statements. D. He should try to form an answer in his head when Rebecca is talking.
B. He should ask questions to help clarify Rebecca’s statements.
Erica says that her office has created an esprit de corps. How is this BEST demonstrated? A. Many employees show up on time and complete their tasks. B. Her coworkers argue throughout most of the day. C. Most employees feel really proud of their workplace. D. The boss has decided to reduce their pay by 12 percent.
C. Most employees feel really proud of their workplace.
Why do teams generally outperform groups? A. They meet face-to-face instead of using a virtual interface. B. They are more likely to use groupthink to encourage discussions. C. They have more people involved in their meetings. D. They are working toward a common goal and purpose.
D. They are working toward a common goal and purpose.
The CEO thinks that groupthink is dominating the organization. How was this MOST evident in a recent meeting? A. Most of the employees have created an esprit de corps. B. Everyone in the room agreed with every proposal. C. The employees were having heated discussions. D. The team was committed to the concept of inclusivity.
B. Everyone in the room agreed with every proposal.
Patrick’s supervisor tells his employees that they need to focus on peer-to-peer learning. How will this MOST likely be represented? A. The colleagues will mentor each other to complete a project. B. The supervisor will host a weekly class on teamwork. C. he employees will attend a conference to improve their skills. D. The company will offer free tuition to employees to attend college.
A. The colleagues will mentor each other to complete a project.
Teams that practice inclusivity prefer to surround themselves with people who are the same race and age.
True or False
False
Kerry has been put in charge of the agenda for her meeting. What is this task MOST likely to involve? A. Kerry will send a follow-up email at the end of the meeting. B. Kerry will ask all questions and lead all discussions at the meeting. C. Kerry will take notes on everything discussed at the meeting. D. Kerry will write a detailed list of meeting topics in advance.
D. Kerry will write a detailed list of meeting topics in advance.
Mia has a lot of work to get done, and she also has a virtual meeting. How should she handle this scenario in the MOST professional manner? A. Skip the meeting and work on getting the tasks completed. B. Focus during the meeting then work on the other tasks. C. Participate in the meeting while also working on other tasks. D. Skip the meeting, but carefully read the meeting minutes later.
B. Focus during the meeting then work on the other tasks.
In Daniela’s office, many colleagues fight with one another in an unhealthy way. What is MOST likely to be TRUE about her office? A. Most employee arguments lead to synergy B. There is a strong esprit de corps in the office. C. The HR department believes in inclusivity. D. It is considered to be a toxic environment.
D. It is considered to be a toxic environment.