Small groups of people who regularly meet examine issues relating to the quality of output and make recommendations for improvement
What is Quality Circles
100
An inventory management system based on stocks being delivered as and when they are needed in the production process
What is "Just in Time" (JIT)
100
Quality control and quality assurance.
What are two main categories of quality management?
100
Delays in the production process have a large negative impact on productivity and perceptions of quality
What is the importance of time?
100
Good or service must be fit for its purpose by meeting or exceeding customer expectations.
What is quality?
200
Comparing the same performance data over time, e.g. sales turnover, market share, profits and staff turnover. This is used for internal benchmarking whereby the performance of the organisation can be measured
What is Historical Benchmarking
200
Lean production method that looks to eliminate waste by finding ways to improve efficiency and productivity of operations.
What is kaizen?
200
To improve reputation and cut costs.
What are reasons to implement quality control?
200
Leaving on lights, heating or air conditioning when not needed is a huge and unnecessary drain on financial resources
What is the significance of energy?
200
A group of workers that meet to discuss to identify problems related to quality assurance
What is a quality circle?
300
Comparing the same performance data of different businesses. For example, Citibank might compare its staff turnover rate with other financial institutions such as HSBC, Standard Chartered or Bank of America
What is Inter-firm Benchmarking
300
To establish a steady flow of small improvements.
What is Kaizen?
300
Increasing consumer awareness, increasing competition, government legislation and increasing consumer trends.
What are factors that have led to quality being a focus for corporations?
300
The process of streamlining operations and processes to reduce all forms of waste and to achieve greater efficiency
What is Lean Production
300
Approach used to eliminate waste.
What is lean production?
400
Process that requires the dedication of everyone in the organisation to commit to achieving quality standards
What is Total Quality Management
400
Encourages workers and supervisors to take immediate action to deal with production problems.
What is a benefit of Andon?
400
Involves testing, inspecting and sampling the quality of work in hopes to detect faulty and poor quality output.
What is quality control?
400
Businesses aim for zero defects by identifying and resolving all resources to prevent mistakes rather than trying to correct them as this eliminates the need for controllers to spend time checking the quality of the output.
What is 'right first time' approach
400
The goal of producing each and every product without any mistakes or imperfections thereby reducing wastage and reworking time.