Workplace Conduct
What are the 3 most important workplace characteristics?
Dependability, Trustworthiness, Competence
What approach is based off of tangible results?
Results
Which appeal shows emotion?
Pathos
What‘s it called with customer reviews?
Customer Feedback
What is Step 1?
Need Recognition
What workplace skill is defined as being punctual and meeting deadlines?
Time Management
What approach is based on off of one person?
Individual
Which appeal shows credibility?
Ethos
What is tracking consumer shopping called?
Buying habits
What is step 2?
Information Search
What workplace skill involves working well in groups?
Teamwork
What approach is based off of how members work together?
Behaviors/Process
What appeal uses logic?
Logos
How do companies promote offers online?
Email marketing
What is step 3?
Evaluation of alternatives
What skill involves demonstrating to the speaker that you understand information?
Active Listening
What approach is based off the group?
Team
What appeal includes celebrity endorsements?
ethos
What does CRM Stand for?
Customer Relationship Management
What is Step 4?
Purchase Decision
Which workplace skill allows you to improve and help work ethic?
Accepting criticism
What are the two types of incentives?
Tangible, Intangible
What appeal has statistics?
Logos
What does MkIS stand for?
Marketing Information System
What is Step 5?
Post-purchase evaluation