Customer Service
The name of the employee who helps customers in a hotel.
It's good to make small talk during your lunch _______.
break
Server: ______ your meal!
Customer: Thank you!
Enjoy
Don't text _____ driving.
while
Use the simple past:
Amanda ________ (not send) text messages at work.
Amanda didn't send text messages at work.
This is a soap that you use to wash your hair.
Shampoo
Traffic and weather are good _________ topics for small talk.
everyday
Which of these is a type of soup:
clam chowder, baked potato, spaghetti?
clam chowder
Don't _____ personal emails at work.
check
Use the simple future:
I ________ (visit) my parents this weekend.
will visit
Is there anything ________ I can help you with?
else
I need a new phone. Do you have any _____________?
recommendations
In a restaurant, this person greets you and takes you to your table.
The Hostess
A police office may give you this if you drive too fast.
A traffic fine
Question: _________ did you go yesterday?
Answer: To the bank.
Where
The hotel ________ is where the front desk clerk works. It's the first room you enter in the hotel building.
lobby
When making small talk, don't ask _________ questions.
personal
This word means "to say sorry".
Apologize
This is another word for "often."
frequent
Use the simple past to put the words in order to make a question:
Michael/ when/ come/ home/ last night
When did Michael come home last night?
Guest: The TV in my room is broken.
Clerk: I'm sorry for the ____________. Let me see if there is anything I can do.
inconvenience
These are two topics that are NOT good for making small talk with Americans.
Religion and Politics
If something is ________ of _______, it means you don't have to pay for it.
Free of charge
Your _________ is the things that you do or say.
behavior
What is wrong with this sentence?
I won't cooks dinner tonight.
We don't need -s after cook.
Correct: I won't cook dinner tonight.