category 1
A health care worker with self-motivation would?
figure out what should be done and go ahead and do it
Beyonce has long hair and is scheduled to job shadow on a pediatric unit. She should
Pull her hair back to avoid patient contact
All clinical uniforms should include:
a name badge
What form of non-verbal communication would convey caring to a patient?
Gently touching the patient's arm
What comment in a patient's record follows the basic rules for effective written communication?
Patient complains of a very bad headache
jill loves to dance and hopes to continue to dance 3-4 times a week because she understands that regular exercise:
Maintains circulation and improves muscle tone
A nursing assistant is called to the nursing supervisors office for professional appearance violation. The assistant most likely:
had red nail polish on fingernails that were too long
Regarding drug and alcohol use, it is true that:
most health care facilities are smoke-free
Janice sends an e-mail to Jack, asking him if he can come to work early. Jack replies that he will. Using the communication model, Jack is the:
Receiver
Mr. Powers has the flu. What observation would a health care worker make with his/her sense of touch?
Hot, dry skin
Juan is overweight and wants to improve his overall health. What could he do to improve his diet?
Follow the USDA Dietary Guideliines
Sally begins her new job as a nursing assistant at Shady Pines Nursing Center on Monday. What should she do before purchasing a uniform?
Check facilities dress code for nursing assistants
Boma says hello to Marta as he walks past her. Marta smiles at Boma. Using the Communication model, what is the feedback?
Marta's smile
Mr. Parks tells his nurse Jill that he just cannot stay in the hospital. Jill is not sure what he means. She should:
Ask him to explain
Mrs. Mincielli tells her doctor she is frightened. The doctor asks Mrs. Mincielli to explain. What behavior would further demonstrate the doctor's listening skills?
Maintaining eye contact and trying to understand Mrs. Mincielli's fears
Cynthia's feet hurt after standing up all day on the job at the local pharmacy. What might she do to improve this problem?
Get well fitting shoes with low heels and good support
What characteristics of personal appearance can be used to create a positive first impression?
Well groomed natural appearance
What is wrong with a nurse asking a 13-year-old girl if she has been NPO since midnight?
The receiver my not understand the message
In a patient's progress notes, what would a physician record as a subjective observation?
Patient complains of feeling dizzy
Greta knows that her patient, Mr. Porter, is hearing impaired. When Greta talks to Mr. Porter, she should:
Face him and speak clearly in short sentences
Linda placed her new ring on a safety pin and pinned it inside her uniform pocket. By doing this she will likely avoid:
Injury to a patient or transmission of germs
After studying for hours for his final exam, Matt sticks to his plan and goes to bed at 10 p.m. He understands that getting enough sleep will:
Improve his mental alertness and ability to deal with stress.
A nurse is giving instructions to a mother who is holding her screaming baby. The nurse should understand that:
the baby's behavior could distract the mother and interfere with communication.
Mrs. Karim is a new patient. When her doctor talks to her, Mrs. Karim looks down at the floor. What culture may be represented by this type communication barrier?
Middle Eastern
A patient is frowning and tapping his fingers. What message is he sending?
I have lost my patience