Personal Characteristics
truthfulness and integrity
honesty
For identification, all clinical uniforms should include a _____________.
name tag
person who creates the message
sender
stereotyping
ability to identify with and understand another person's feelings or situation
empathy
How should healthcare workers keep their fingernails?
short, clean, no polish
person who receives the message
receiver
a strong feeling about a person/subject before reviewing facts/information
prejudice
ability to begin and follow through with a task without being told
self motivation
What should a healthcare worker consider about their hair?
clean, eat, pinned back/put up
Eye contact, facial expressions, body language are all forms of what type of communication?
nonverbal communication
bias
qualified and capable of performing a task
competent
True or False? Strong odors could cause a patient to have an allergic reaction.
True
This happens when the received responds to the sender either verbally or nonverbally.
feedback
people from different cultures adopt the ways of the dominant culture
assimilation
ability to say or do the kindest, most fitting, thing in a difficult situation
tact
Why should a healthcare worker not wear hoop earrings?
could get pulled, injure employee and/or patient
True or False? Verbal communication is spoken or written.
learning the beliefs and behaviors of a dominant culture and assuming SOME of the characteristics
acculturation