Vocabulary
a relationship of harmony and accord between the patient & the healthcare professional
what is rapport
the speed at which the speaker talks
what is rate
What type of questions elicits more generalized information
open-ended question
The refusal to accept painful information that is readily apparent to others
what is denial
When a patient makes a deal with God or higher being
what is bargaining
Behavioral and psychological strategies used to deal with or minimize stressful events
What is coping mechanisms
slurred speech
what is dysarthria
When medical assistants talk with patients, they should be 1.5-4 feet away which is ______ space
what is casual space
putting words to the person's emotional reaction, acknowledges the person's feelings
What is reflection
attributing unacceptable desires, impulses, and thoughts falsely to others to avoid acknowledging that they are actually the person's own experience
What is projection
when patients become quiet, withdrawn, feeling like "giving up"
what is depression
Needs of appreciation, aesthetic , self-esteem, one's potential and helping others.
What is Growth needs
Being unable to understand what is being said or use the right words to express thoughts.
What is aphasia
refers to the emotion in the voice
what is tone
allows the listener to get additional information by explaining a specific statement or topic
What is clarification
the conscious or unconscious attempt to keep threatening material out of consciousness.
what is suppression
When patients cannot believe what is happening
what is denial
Unconscious mental processes that protect people from anxiety, loss, conflict, or shame
What are defense mechanisms
The ability to understand another's perspective, experiences, or motivations.
what is empathy
When MAs perform procedures on patients, they should be 0-1.5 feet away, which is considered _____ space.
What is intimate or personal
allows the listener to recap and review what was said
what is the summarizing
an attempt to withdraw from unpleasant circumstance by retreating to an earlier, more secure stage of life
what is regression
when patient expresses anger, sometimes openly
What is anger
the highest level of Maslow's Hierarchy of needs.
What is transendance
Differences & similarities in identity, perspective, and points of view among people
What is diversity
refers to the melodic pattern or the pitch variation
What is intonation
checking meaning by and interpretation by rewording or rephrasing
What is paraphrasing or restating
the subconscious transfer of unacceptable emotions, thoughts or feelings from one's self to a more acceptable external substitute
what is displacement
What is the final stage, patient feels ready
What is acceptance
Needs of physiological, intimacy, protection and knowledge.
what is deficiency needs