KEY VOCABULARY
→ What is dusting?
Cloths used for removing dust from surfaces.
→ What is strip the bed?
First task when cleaning a room: remove all bedding.
→ What is the Laundry Area?
Area where linen and staff uniforms are washed and ironed.
→ What is cleanliness?
Main objective: maintaining overall ______ at all times.
→ What is Uniform?
Standard that includes protective clothing and presentation.
→ What is outstanding?
Adjective meaning extremely good or excellent.
→ What is check for guest items left behind?
Task that involves checking for forgotten personal belongings.
→ What is the Housekeeping Store?
Area where cleaning equipment and guest supplies are stored.
→ What are cleaning equipment and chemicals?
Housekeeping must use safe and good quality ______.
→ What is Health and Safety?
Standard related to safe handling of chemicals.
→ What is linen?
Fabric items such as sheets, pillowcases, and towels.
→ What is clean bathroom / replace toiletries?
Task related to cleaning and restocking the bathroom.
→ What is Lost and Found?
Area where lost guest items are kept.
→ What is control pests?
Objective related to insects and rodents.
→ What is Communication?
Standard concerning communication during shift changes.
→ What is a trainee?
A person in training in the housekeeping department.
→ What is vacuum and spray air freshener?
Task that ensures room air freshness.
→ What is the Office of the Executive Housekeeper?
Office where administrative work of the department is carried out.
→ What is maintain visual appeal / interior decoration?
Objective related to visual appeal.
→ What is Fire Protocol?
Standard related to emergency evacuation.
A deep, round container with a flat bottom, an open top, and a handle
Bucket
→ What is check used linen for damage?
Task involving checking linen condition before sending to laundry.
→ What is the Linen Room?
Area where bedsheets and towels are stored and distributed.
→ What is take care of furniture, fittings, and fixtures?
Objective concerning furniture and fittings.
→ What is Equipment?
This standard ensures proper functionality of tools and machinery.