Safety & Sanitation
violent acts between employees
worker on worker violence
process of helping tourists by addressing their wants and needs with respect and dignity in a timely manner
tourism service
person who has the power to influence many people through social or traditional media; for example, a blogger influences their followers to purchase
Social Media Influencer
place in which a tourist stays temporarily during a visit to a destination
accomodation
amount of money a traveler is willing to spend for the vacation
budget
central federal agency responsible for investigating outbreaks of food-borne illnes
CDC (Center for Disease Control and Prevention)
service cannot be stored
perishability
tendency of some consumers to continue buying the same brand of goods rather than competing brands
brand loyalty
self-guided tour which does not include a tour director or local guide
independent tour
climate changes and holiday seasons
seasonal influences
central federal agency dealing with the food service supply of the United States
US Department of Agriculture
determining what the hospitality operation does on a specific service and what other properties do to improve service quality
benchmarking
collaboration
generally accepted form of money, including coins and paper notes, issued by the government in a particular country
currency
living style, ritual, language and religion of the travel destination
culture
central federal agency charged with ensuring the health and safety of the public through food, drug and cosmetic manufacturing and sales
FDA (Food and Drug Administration)
service varies each time
Heterogeneity
extent to which a consumer can correctly identify a particular product or service just by viewing the product or service's logo, tag line, packaging or advertising campaign
brand recognition
regions of the globe which observe a uniform standard time (central, mountain, eastern standard)
time zones
self-guided tour which does not include a tour director or local guide
independent tour
central federal agency aiming to protect workers from serious work injury in the workplace
OSHA (Occupational Safety Health Administration)
guests need to be present when the service is being performed
inseparability
generation born in the 1980s or 1990s, especially in the U.S.
Millennial
process through which management in tourism, plans, researches, implements, controls and evaluates activities in order to satisfy both customers needs and wants and their own organization’s objectives
tourism marketing
choice of the weather, landscape and style of accommodation
environment