RENTALS
I am the Rental Manager for the Ontario West BU
Leigh-Anne Sullivan
I am the Operations Manager for the Ontario West BU
Jamie Hillier
Ryder Bought 100 of these units that should start to appear in 2019 in the Ryder Fleet
Tesla Semi trucks
I am the Ontario BU Safety Manager
Rob Welch
I am the Asset Manager for the Ontario West Business Unit
Don Fraser
These locations are going to pilot the Cross Functional Collaboration Initiative
Kitchener
Milton
St. Catherine's
Windsor
This Location just Under Went an upgrade
Boucherville
Name three types of Environmental units Ryder is Currently operating
CNG
Electric
Low emssions
Robert Sanchez started his Ryder Career in this Department
I.T.
What is the Ontario BU Goal of how many units they would like at any given time in to NYE
90
How many NEW vehicles will Ryder purchase before the end of 2018
700
These TWO Ontario BU technicians Represented us at the National Top Tech Competition
Wade Robinson
Ken Bilyea
This is the Goal for Outside repair Spend
8%
This Person is the VP of Rentals in North America
Rich Mohr
Name the TWO Outservice Centers in the Ontario West BU
Burlington
Pond Mills, London
What are the terms RPU and RPD
Revenue Per Unit
Revenue Per Day
Name 3 of the 4 OPS Priorities
Improve Customer Centricity
Build Our Bench Strength
Embrace Change
Collaborate
What is the KM range of the New Tesla on ONE charge of batteries
805 KM
Name the Six Stage Process for Leading Change
Make the case
Enlist Stakeholders
Communicate the vision
Remove Barriers
Set Milestones
Reinforce
Who completes all Rental VCN's
For rental transfer, VCN to be keyed by the AM and approved by the RM (SM to be informed)
What are 3 ways the Rental Product Line can maximize upon to increase fleet productivity
VMI at or above 96%
SUBS below 2.5%
SHOP Below 6%
Drive 30 days Out Service
Drive 7 Days in Service
Reduce NLE
Rate Segmentation
What are the Great 8 Customer Experiences
Communicate Proactively
Onboard Flawlessly
Deliver the Perfect Pm
Maximize Uptime
Run our own Road Calls
Make renewal Easy
Bill Correctly
Resolve Disputes quickly
COOP is the place to find hundreds of trucks, tractors and trailers to rent, directly from business owners next to you
Ryder Coop
Name THREE ways we can improve the Customer experience
Call our Customers
Communicate through APS
SEE OWN DO
CSI > 90%
These are the 3 Different ways a unit can be Out Serviced?
Certified
Verified
As Is