Review
Katarina has been notified that she will complete formal training at the start of her new internship at a cereal factory. What will this MOST likely include? A. employees wearing very fancy clothing at a training event B. on-the-job training where she makes cereal next to a current employee C. a classroom training session on how to use the factory equipment D. weeks of college-level classes to learn about internships
C. a classroom training session on how to use the factory equipment
Hugo isn’t sure what to wear to the first day of his new job. He asks his friend Molly for some advice. What advice should Molly give Hugo to help him create a professional first impression? A. It is usually better to be slightly underdressed than overdressed. B. Most businesses now embrace athletic gear as acceptable work attire. C. Business casual clothing is considered professional in most offices. D. Always dress for the weather—sandals for summer and boots for winter.
C. Business casual clothing is considered professional in most offices.
It is acceptable to ask your manager for a copy of an email someone else has written so you can use it as an example to learn how to craft your own.
True or False
True
What is TRUE about getting feedback in the workplace? A. Every manager gives specific, detailed feedback on a regular basis. B. Your ability to use feedback to improve is critical to your success. C. No feedback is good feedback—hearing nothing means you’re great. D. It is unprofessional to ask your boss for feedback if they don’t offer it.
B. Your ability to use feedback to improve is critical to your success.
Marcus is demonstrating sympathy for one of his employees, Tim. How is this BEST represented? A. He asked Tim for help with a problem because he knew Tim would understand. B. He told Tim that he was sorry that Tim’s dad had died over the weekend. C. He threw a birthday party for Tim at the office after learning that he was turning 50. D. He assigned Tim the task of hiring the new assistant because Tim had fired the last one.
B. He told Tim that he was sorry that Tim’s dad had died over the weekend.
Henry is still in his one-month probationary period at his new job. What does this MOST likely mean will happen at the end of the month? A. He will finish his contract with this company. B. A manager will give him an incentive bonus. C. The HR department will offer him vacation days. D. The company will reassess to see if he is a good fit.
D. The company will reassess to see if he is a good fit.
Erica is preparing for an upcoming interview. She is looking for an example of a time when she demonstrated critical thinking skills. What is the BEST example she could share with the interviewer? A. I worked with a team of researchers from around the world and learned about unique cultural differences in food and dress. B. I was cut from my high school basketball team every single year, but I worked hard and was able to get a spot on my college team. C. I stayed up all night studying for exams and scored extremely high grades on every test even though I was exhausted. D. I was part of a team that brainstormed and implemented solutions for how to reopen our business during a global pandemic.
D. I was part of a team that brainstormed and implemented solutions for how to reopen our business during a global pandemic.
Samantha is interested in participating in a co-op work term. What will MOST likely happen in her experience? A. She will work somewhere that is unrelated to her studies. B. She will participate after she has graduated from college. C. She will get paid for the work that she completes during the term. D. She will be required to teach other students about her experience.
C. She will get paid for the work that she completes during the term.
Jacob is in charge of work-integrated learning (WIL) on a local college campus. What is MOST likely to be one of his important job responsibilities? A. He writes resumes and cover emails for graduating students. B. He helps students find internships that match their interests. C. He counsels students about which courses and professors are best. D. He determines the salaries that students will receive when they work.
B. He helps students find internships that match their interests.
Tito’s manager tells him that he needs to work on the mechanics in his written communication. What does this MOST likely mean for Tito? A. He needs to better describe how things are built. B. He needs to master the technical aspects of writing. C. He needs to master the technical aspects of writing. D. He needs to get help with using templates in emails.
B. He needs to master the technical aspects of writing.
Toby is considering applying for a position in the HR department. What is MOST likely to be one of his job responsibilities? A. selling products at a national convention B. finding new clients by visiting local offices C. presenting a speech to possible investors D. writing a safety manual for the employees
D. writing a safety manual for the employees
Hannah is demonstrating empathy with one of her coworkers. Which one of Hannah’s quotes BEST represents empathy? A. “I also know what it feels like to lose a parent. Why don’t you take a few days off to process your emotions?” B. “I am so sad that you are going through a rough time. It sounds so awful.” C. “It is devastating that you lost your puppy, but you still have to do your job. Can I help you get organized?” D. “I think you will make it through your divorce just fine. You’re a great person, and you deserve the best.”
A. “I also know what it feels like to lose a parent. Why don’t you take a few days off to process your emotions?”
Amanda is sending an email to her immediate supervisor. What is the BEST way for her to begin this email using best practices? A. Ma’am, B. Mrs. Thomas, C. Hello Sarah, D. To Whom It May Concern:
C. Hello Sarah,
Kurt is a very reactive employee. How is this MOST accurately demonstrated? A. He asks his colleagues if he can help them after he finishes his work. B. He searches the internet to do self-training in areas he needs improvement. C. He spends his spare time conducting research for an upcoming project. D. He waits for his manager to assign him a task before he does anything.
D. He waits for his manager to assign him a task before he does anything.
What is TRUE about manners in the workplace? A. It is acceptable to keep your phone on during meetings and to answer calls as needed. B. If you have an important text message, you should respond to it immediately during a meeting. C. It is important to avoid taking the lead on something that contradicts your supervisor’s goals. D. You only need to be polite to your supervisor and anyone above you on the organizational chart.
C. It is important to avoid taking the lead on something that contradicts your supervisor’s goals.
Martha is preparing a resume for multiple jobs. What should she do to make the BEST resume possible? A. She should write multiple resumes personalized for each job. B. She should create one great resume and use it for every job. C. She should list all of the competing jobs she is applying for. D. She should indicate what salary she expects for each job.
A. She should write multiple resumes personalized for each job.
Mateo asked his boss about the scope of his role. What is a response that would MOST accurately define his scope? A. You will make between $30,000 to $50,000. B. You will be in charge of marketing and sales. C. You will work on Tuesdays and Thursdays. D. You will have a probationary period of 30 days.
B. You will be in charge of marketing and sales.
What is the MOST likely reason an employee would AVOID using a company’s template when crafting an email? A. They are looking for specific guidance. B. They are confused about their APCs. C. They want to send it to multiple people. D. They want to demonstrate more creativity.
D. They want to demonstrate more creativity.
What is TRUE about creating a work-friendly wardrobe? A. It should be very expensive. B. It must include name-brand products. C. It may include sweatpants and hoodies. D. It can be created on a low budget.
D. It can be created on a low budget.
Watch this video clip:
How would you BEST interpret Dion’s body language? A. Dion is bored at the meeting. B. Dion wants to ask a question. C. Dion feels sad about work. D. Dion is showing empathy.
A. Dion is bored at the meeting.
What is TRUE about communication? A. Being a good speaker is more valuable than being a good listener. B. Nonverbal communication is rarely used in a professional environment. C. Verbal communication is more essential than nonverbal communication. D. People are able to communicate their feelings without using any words.
D. People are able to communicate their feelings without using any words.
Watch this video clip:
Based on this clip, what rule of active listening is Dion violating? A. He is judging the speaker. B. He is nodding too often. C. He is asking poor questions. D. He is being distracted.
D. He is being distracted.
What is TRUE about time management in MOST workplaces? A. Being on-time is expected for all professional employees. B. It is generally acceptable to be a few minutes late to work. C. The term “lunch hour” is flexible, so employees can take their time. D. Employers plan to start meetings 10 to 20 minutes later than scheduled.
A. Being on-time is expected for all professional employees.
Sarah is very self-aware. How will this MOST likely affect her upcoming job search process? A. She will have a difficult time finding a job that fits her life goals. B. She will not be able to find joy in any job that she pursues. C. She will be able to find a job that suits her personality and skills. D. She will only be able to find jobs that have very low salaries.
C. She will be able to find a job that suits her personality and skills.
Francine is going through the onboarding process during the first few days of her co-op term. What is MOST likely to occur during this process? A. Colleagues will introduce themselves to Francine and offer to help. B. The employer will reassess to see if she is a good fit for the company. C. She will be required to present her career portfolio to her manager. D. The HR manager will interview Francine and ask about her resume.
A. Colleagues will introduce themselves to Francine and offer to help.