Communication
Two-way process of sharing information
What is Communication?
When a patient declines care it is known as
What is Right to Refuse?
A patient complaint is also known as
What is a grievance?
The misappropriation of property
What is theft?
A psychoactive medication that impacts a patient's mobility
What is a chemical restraint?
The use of facial expressions, body positions, and gestures to convey a message
What is body language?
Health care consumers are responsible for maintaining accurate documents and providing this information to providers to ensure quality care
What are personal health records?
This bill of rights is given on admission to a hospital
What is the Patient Bill of Rights?
Making false statements about someone
What is defamation?
The separation of a patient from others against their will
What is involuntary seclusion?
Confirmation that the message was received
What is feedback?
Documents signed by a patient about their wishes for life-saving medical treatment
What are advance directives?
The rights for residents were established by this law in 1987
What is OBRA?
Federal law that provides standards for protecting patient health information
What is HIPAA?
Mistreatment by threatening, belittling and causing mental or emotional harm
What is psychological abuse?
Loss of recognition of time, place, or people
What is disorientation?
This document provides for the Right to Visitors of the person's choosing
What is Resident's Rights?
Oral and/or written permission signed by a patient prior to a procedure
What is Informed Consent?
Improper, negligent, or unethical conduct that results in injury or loss to a patient
What is malpractice?
Restraining a person's movements or actions without proper authorization
What is false imprisonment?
Loss of ability to comprehend language: either written, spoken, or both written and spoken
What is aphasia?
Treating others in the way they want to be treated
What is the Platinum Rule?
All health care consumers have this right
What is the Right to Respect?
Accidentally forgetting an assignment and thus not providing care is a form of
What is neglect?
Failure to provide the reasonable and expected level of care
What is negligence?