Customer Complaints
Find the antonym for:
Satisfied
Displeased/dissatisfied.
I need to speak to the manager. I want to make a _________ about the service I received.
complaint.
Machine in which transactions are made.
Cash Register/till
What's the money used in a country called?
currency
A list of desired but often realistically unobtainable items.
A wish list.
Synonym for discoloured, dirty or spot
Stained
Its the part of a clothing item that covers the arm
Sleeves
Evidence of your purchase. You need to keep it for further refunds or exchanges.
Receipt
Find a synomym for:
A safe website
Secure
An employee (as in a store) who handles monetary transactions.
cashier
You should read the __________ __________ before washing it.
care instructions.
Receipt
You need to have this in your store so that customers can pay by credit card.
credit card reader.
A code useful for knowing the location and time of a delivery.
Tracking Number
A service providing advice and solutions to dissatisfied and unhappy customers on the phone.
helpline.
My shirt _____ in the washing machine. It doesn't fit anymore!
Shrank
According to our _________ you only have 30 days for an exchange or return.
Store Policy
Most card´s security are protected by a...
PIN number
Person or company that transports packages and parcels.
Courier
A small vehicle that you push around a store, putting the things that you want to buy in it
shopping cart/trolley
If an item we purchased is damaged, we can also say that it is:
Faulty, defective.
Name three possible reasons why a customer could return or exchange an item.
*Open Question*
Wrong size, faulty product, broken item, displeased with the item
Finish the mini dialogue:
Have you ever used the_____ _______________ counter?
Yes. It's easy. You just need to _________ each item over the reader.
self- checkout.
scan
What is the difference between priority and standard shipping?
Priority shipping send the good urgently while standard is cheaper and it's by regular service.
A word or a set of letters and numbers that you can use to get a discount (= a reduction in the usual price) when you buy something, given as a way of encouraging you to buy:
a promo code.