"It's My
Pleasure"
Pleasure"
These four values make Universal stand out above the rest in all areas of the operations
What is Service Excellence, Professionalism, Integrity, and Innovation
A parking garage using color-coded zones is a fun way to make it easy for drivers to do this
What is find their car?
The more profitable long-term revenue stream a parking facility can collect
What is Monthly Parking Contracts
The most effective way to attract new business clients to a parking facility
What is build relationships with nearby businesses and property managers.
Rotating staff through different roles and responsibilities builds this within the team
What is cross training
The leading safety concern in parking facilities
When you should communicate with your client regarding a fender bender in the garage
What is Immediately.
This is the first thing a Certified Parking Professional should do when handling a customer complaint.
What is listen carefully to the customer
The most important step to ensuring facility safety, operational integrity, and the overall guest parking experience is to ________________ your facility on a daily basis
What is walk?
One way to increase revenue without raising parking rates.
What is Offer premium services (e.g., EV charging, or reserved spaces).
This one tool helps us to ensure we are competitive in the market, and the need/demand to incorporate specialty products to drive revenue.
What is a Market Rate Survey?
This is the most important step to take after an employee is hired to ensure they succeed in their role.
What is providing proper orientation and training?
How often safety audits should be conducted
What is Monthly, with daily safety walk-throughs
What you should do if a client raises an issue you cannot resolve immediately
What is Acknowledge, escalate quickly, and follow up until resolved
These 2 things are the most important physical factors customers notice about a parking facility before anything else.
What is that it is clean and well-lit?
The primary goal of preventive maintenance in parking operations
What is ability to prevent incidents before they arise, and/or extends the life of equipment
This type of program allows businesses to cover or reduce parking costs for their customers, helping attract repeat visits.
What is a validation program?
The most important business development tool, and the one that every single person in Universal Parking can generate through their own service and performance
What are Referrals?
The best way to reduce employee turnover
What is provide recognition and growth opportunities
Clearly labeling and enforcing handicapped parking spots ensures compliance with this U.S. law
What is the Americans with Disabilities Act
The most important factor in client retention
What is Consistent communication and reporting
The pleasure center of the brain is largely linked to this “reward” chemical, also tied to motivation and movement.
What is Dopamine
Spalling concrete is caused by corrosion of the reinforcing steel bars inside the structure, which happens when the steel is exposed to these two things.
What are water and air?
Lost tickets in a facility should always be charged at this rate to protect revenue.
What is the posted maximum daily rate?
These devices use cameras or sensors to automatically recognize license plates for entry, exit, and payment in modern parking garages.
What is License Plate Recognition (LPR) technology
This book is located in Sharepoint in your location folder to document positive actions, and opportunities for improvement for each team member that you can use to assist in the performance review process.
What is the blue book?
The one critical area where precautions must be taken or that must be avoided all together when power washing a facility.
What are the elevators?
Other than their birthday another great date to acknowledge that is special about your client
What is the Universal / Client anniversary date?
The Rule Universal uses to ensure we acknowledge our guests in an appropriate distance of encountering them during their experience.
What is the 10/5 Rule
The most common reason for equipment downtime in parking garages
What is Lack of preventive maintenance?
“Bet your bottom dollar” isn’t about gambling alone — in finance, the “bottom line” usually refers to this key figure on a company’s income statement.
What is Net Income?
This type of smart parking system guides drivers to the nearest available space using real-time data from sensors and apps
What is a smart parking guidance system?
A pre-shift huddle is like a sports team gathering in the locker room to do this
The first steps in responding to a safety incident
What is Secure the area, contact through the appropriate channels, and provide immediate assistance if needed
This is sent out at the end of the year to solicit feedback on our performance as an organization
What is a client end of year survey?