Road Service Policies
Members will often request this when they are unable to remain with their vehicle until our provider arrives.
What is an unattended tow?
The amount covered by AAA for Basic Locksmith Services.
What is $50?
Counselors can access their evaluated calls each month via this platform.
What is Calabrio?
AAR facilities offer this warranty period on repairs made.
What is 24 months/24,000 miles?
When joining or reinstating a membership all members must pay this if needing RSA the same day.
What is a Same Day Service (SDS)fee?
All membership levels are allowed up to 10 miles to transport this.
What is a bicycle?
This benefit covers Basic members up to $500 for meals, lodging and transportation.
What is Trip Continuation Reimbursement?
This type of address is utilized to confirm a member's account and also used to send RSA satisfaction surveys.
What is email?
Members receive this percentage off labor costs at every visit.
What is 10%?
Unpaid memberships will remain pending after expiration for this many days.
Members are responsible for paying and submitting receipts when receiving service on these roadways.
What are franchised roads?
Existing Plus and Premier members can add this coverage level without an additional wait for service.
What is motorcycle coverage?
Addressing and/or apologizing for the member's inconvenience or expressed frustration.
What is empathy?
The AAR referral target for 2020.
What is 8.3%?
Members can add this member type for those living within their household.
What is an associate?
AAA Northeast electronically transmits RSA requests in neighboring 212 and 036 territories.
What is Call Mover?
When emailed to our members, these are good for 30 days.
What is a temporary membership card?
Doing this will help put the member's mind at ease and help keep our duplicate call counts down.
What is restating or paraphrasing the member's breakdown location?
A certification program in which repair shops are licensed to be associated with AAA.
What is Approved Auto Repair (AAR)?
This type of member is the only type that we require to have their valid membership card on them to receive Basic services.
What are members of international motor clubs?