Evidenced Based Practices
What is Bedside Shift Report?
The patient experience coach at Saint Joseph London.
The President of Saint Joseph London, Berea and Mt. Sterling.
Who is John Yanes?
This is our Promise.
What is Humankindness?
No, I can't help you. I don't know. That's not my job. We're short staffed. Have you heard of the staffing Grid?
What you do NOT say to a patient?
What is Nurse-Patient-Provider Rounds?
The patient experience coach at Saint Joseph Mt. Sterling.
Who is Sherry Blackburn?
The VP of Patient Services (CNO) at Saint Joseph London, Berea and Mt. Sterling.
Who is Andrea Creekmore.
When doctors show kindness patients are more likely to need _____ less narcotics.
What is 50%?
Heart, Empathize, Apologize, Respond and Thank.
What is Humankindness with Heart?
The Evidence Based Practice[s] performed at bedside.
What is all Evidence based practices?
The manager that assists Saint Joseph Berea with Patient Experience.
Who is Jackie Maynard?
The Chief Medical Officer for the KY Market and SJB, SJL and SJMS.
Who is Shelley Stanko, MD, CMO.
The vendor that manages our patient experience surveys.
Who is Press Ganey?
Humankindness, Eye Contact, Listen, Learn, Offer Assistance.
What is Hello?
Pain, Potty, and ______ checked when performing evidence based patient rounds.
What is position.
The facility that has a IP Patient Experience Score of 73.
Who is Saint Joseph London?
Who is Gladys Cornn.
We need to dispel the myth that ______ is "walking in someone else's shoes."
What is Empathy?
This remains our largest improvement opportunity according to our survey results.
What is Responsiveness?
Evidence based best practice always performed at shift change.
What is Bedside shift report?
The facility in the South Region with a score of 94 in Patient Experience.
Who is Saint Joseph Berea?
The facility that is a third time Leapfrog Safety Grade A.
Who is Saint Joseph London.
Every Person. Every Moment. Every Location. Every Role.
What is our Call of Kindness?
A patient's call light is on, and the patient is in need of assistance. This is the person who is responsible for assisting/responding to the call light or the patient.
Who is EVERYONE?