Evidenced Based Practices
Patient Experience
People and Places
Humankindness
100

A change-of-shift report between nurses that is conducted at the bedside of patients for the purpose of communicating information about their plan of care.

What is Bedside Shift Report?

100

The patient experience coach at Saint Joseph London and Saint Joseph Berea.

Who is John Tyler Morgan?

100

The President of Saint Joseph London and  Berea?

Who is John Yanes?

100

This is our Promise. Every Person. Every Moment. Every Location. Every Role.

What is Humankindness?

200

This regularly scheduled nursing intervention involves checking on patients at least every 60 minutes to address pain, position, and personal needs, aiming to prevent falls and improve comfort.

What is hourly rounding?

200

The vendor that manages our patient experience surveys?

Who is Press Ganey?

200

The VP of Patient Services (CNO) at Saint Joseph London and Berea?

Who is Andrea Creekmore.

200

When doctors show kindness patients are more likely to need _____ less narcotics.

What is 50%?

300

This structured daily meeting, often at the patient's bedside, brings together the nurse and the physician or advanced practice provider to discuss the patient's plan of care, progress, and immediate needs.

 What are nurse-provider rounds (or interdisciplinary rounds)?

300

How do we know how well we keep our promises to our patients?

The HCAHPS [Hospital Consumer Assessment of Healthcare Providers and Systems]survey.

300

The Chief Medical Officer for the Saint Joseph Berea and Saint Joseph London?

Who is Shelley Stanko, MD, CMO?

300

No, I can't help you. I don't know. That's not my job. We're short staffed. Have you heard of the staffing Grid?

What not to say to patients or visitors?
400

Pain, Potty, and ______ checked when performing evidence based patient rounds.

What is position.

400

The only facility in the Kentucky Market that is rated a CMS 5 STAR facility and in the 90th percentile for patient experience?

Who is Saint Joseph Berea?

400

Who is the Infection Preventionist for SJB and SJL?

Who is Gladys Cornn?

400

We need to dispel the myth that ______ is "walking in someone else's shoes."

What is Empathy?

500

A patient's call light is on, and the patient is in need of assistance. This is the person who is responsible for assisting/responding to the call light or the patient.

Who is Everyone?

500

The facility that has been designated  a four time Leapfrog Safety Grade A and is in the 70th percentile for patient experience?

Who is Saint Joseph London?

500

The facility that has been 5 years without a serious safety event?

Who is Saint Joseph Berea? 

500

The healing power of ___________ is not only what we believe. It's what science has proven.

What is Humankindness?

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