Acronyms
What is SBO?
What is secondary business office
What document is required for a deceased patient?
Death certificate
What is a MUST at the beginning of a call?
Always mention, "I'm on a recorded line..."
505- 272-8255 is for?
Interpreter Services
901/905 means it's a...
Self Pay (no insurance) account
Softwares for PB/MG
ETM , IDX
What document is null &voided once a patient is deceased?
POA
What is a MUST on every account that's legally secondly important?
Verify HIPPA
Customer Service #
888-439-1639
D36 means?
Insurance paid it's part
What is the two PB's?
Provider billing, Patient Billing (in SOARIAN)
What we shouldn't offer unless it's requested?
Itemized Statement
What must you always do on every account before you move on?
leave notes
Fax # for BNKI
505-272-7735
% of bill you pay after you meet your deductible.
Co- Insurance
(Hint: Artiva) DA is....
Dispute Account
only subscriber ID & effective date are required for...
MEDICAID/MEDICARE
Which accounts should you not take a payment for?
Bad debt
505-925-0900 is for?
Patient Pricing & Estimates Team
What days can we schedule MFA appts?
Monday_Thursday
EPO is...(Hint: Insurance)
Exclusive Provider Organization
Where do you send Care relation concerns?
EBO_CSSUR@salud.unm.edu
Our main goal is to hopefully obtain a _________.
Payment!!
SRMC # is...
505-994-7468
Guarantor is same as:
Responsible Party.