How many postpay wireless customers does Verizon service?
A.) More then any other wireless provider
B.) Over 100 million.
C.) Neither A or B.
D.) Both A and B.
D.) Both A and B.
200
Name the countries included in Verizon's unlimited texting plan.
Canada, Mexico, and the US
200
What monthly discounts are given to EDGE customers?
8GB plans and under save $10 per month.
10 GB plans and up save $25 per month.
200
Name the 2 promotional single line plans.
$60 for unlimited talk, text, 1 GB data.
$75 for unlimited talk, text, 2 GB data.
200
Tell me 2 ways customers can monitor their Verizon account?
NEVER!!!! All support is handled by your account manager first or by calling CORE at 1-888-866-6924.
300
Name the 3 Bridge Data amounts and their expiration period.
$5 for 500 MB good for 30 days.
$10 for 1 GB good for 90 days.
$20 for 3 GB good for 90 days.
300
True or False. Customers can save $10 a month off of the $60 and $75 promotional plans by signing up for EDGE?
True.
300
How will a customer be notified if they are trending to exceed their data allowance for the month?
Notifications will sent via text and email at 50%, 75%, 90%, and 100%.
300
What percentage of the United States is covered by Verizon's 4G LTE network?
97%
300
How much are Verizon's upgrade and activation fees?
$30 upgrade fee and $35 activation fee.
400
How can customers double the data they receive on the $45 smartphone plan?
Enroll in monthly Auto Pay and receive an additional 500 MB.
400
What are the 3 stipulations for a customer to be eligible for Early EDGE?
Phone purchased before 2/1/14.
Phone is in good working condition.
6 months of on time payment history.
400
What plan does Verizon offer to customers on More Everything when they are looking to call Mexico?
$15 a month gives the customer 1000 minutes to call both landlines and mobiles in Mexico and Canada.
400
Give me 2 reasons why a customer should choose Verizon.
Upgrade more often with Verizon Edge.
Top rated coverage including the largest 4G LTE network in the world.
Best handset lineup including exclusive Droid brand.
400
What percentage of Verizon phones are unlocked for global travel and what website can customers visit for more information?
Name everything included in the $45 smartphone plan.
Unlimited talk, text, and 500 MB data.
1000 minutes calling to Mexico or Canada.
Mobile hotspot.
Unlimited texting to Canada and Mexico.
500
Name 5 benefits of Verizon EDGE for either the customer or yourself as a sales rep.
Customers can upgrade more often.
Customers get the newest technology.
Customers pay no upgrade/activation fee.
Customers have no contract.
Customers pay lower upfront costs.
Customers save money due to EDGE monthly discount.
Sales Reps:
More frequent upgrades=more money.
Less upfront costs=accessories/phone protection/MBB
500
What's included in Verizon's More Everything plans? Name 5 things.
25 GB of Verizon Cloud storage.
Unlimited World Messaging.
Unlimited talk.
Mobile hotspot.
Shareable data on up to 10 lines.
500
Name the two companies that rated Verizon's network #1 once again for 2013.
Root Metrics and JD Powers
500
What would you tell a customer losing his or her unlimited data plan?
Check usage and offer Verizon Maxx Data Loyalty plan giving the customer 6GB for $30.
Offer to move the customer to Verizon's More Everything plan.