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E.T. Phone Home
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None Of That Hybrid Stuff
Mo' Tools
100
This persons name is on the account, but is not the account holder.
Who is the Co-User?
100
This home phone package is the most popular
What is Home Phone Choice?
100
This tool is used to verify if FibeTV is available
What is Max+?
100
This internet package comes with upload speeds up to 1mbps
What is Fibe 5
100
This tool is used to guide you through each call you take
What is Blueprints?
200
This process requires the postal code, email address & date of birth
What is Customer Validation?
200
This Smart Touch Service is comprised of two STS features
What is Visual Call Waiting?
200
This tool uses the address of the Cx to verify available internet services
What is iQual?
200
Fiber cables run straight from Bell to the Customer is referred to as this
What is FTTH?
200
You are able to find the Average Bill Amount in this tool
What is Max+?
300
This represents the amount owing on the account, but may not reflect what the bill shows as due.
What is Current Balance?
300
This add on will help if your inside wiring is damaged.
What is WireCare?
300
This HP tool has two versions of it, depending on the region the customer is calling from
What is BCRIS?
300
This term refers to the customer being able to record and watch from any TV in the house
What is Whole Home PVR?
300
Aside from canceling Internet when OM is down, SIMPLe is also used to check this
What is Usage?
400
You will press this tab to access the protion of the account where you will make adjustments.
What is Bill Summary?
400
This charge is only charge once a month if the customer makes a long distance call without a LD plan.
What is Network Connection Fee?
400
This tool is used to place orders for orders when OrderMax is down
What is Blueprints Contingency?
400
This abreviation shows in Max+ when the Customer qualifys for FibeTV
What is IPTV?
400
You are able to resend a bill to a customer using this tool
What is OneBill?
500
This tab is where you will change the customers bill format.
What is Account Preferences?
500
Call trace, call return and three way calling are all this type of STS.
What are Pay Per Use?
500
This tool is one accessible by you, aswell as the customer.
What is Bell.ca?
500
The new HDPVR receiver provided with FiberOp TV service records this amount of hours in HD.
What is 300 hours?
500
In Singleview, this button has links to other tools to use
What is Launch?
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