Dates/Timeframe
Rejects
Job Aid
UI
MISC
100
How many days from the signature date we can accept a pay doc?
90
100
The reject code/rej# for “how often is the bor paid”.
01
100
Which is not in the exclude list A. prtx B. PT C. pretx D. Pre-tax
C
100
Before deleting a pending schedule, what two things do you need to always check.
That you can process the account, and that it is not a dup
100
What does UI stands for?
User Interface
200
What is the range of days a semi-monthly pay doc can have in a pay period?
15-17
200
The reject/rejects to use when a form is blank beside #9 yes and signature, and a joint tax return is received.
03 and 04, or need current pay docs for borrower & need current pay docs for spouse
200
Which of the following do you exclude when calculating AGI? A. Per diem B. Credit C. Retro Pay D. Bonus
A, C, and D
200
If the borrower only selected ICR, and sent in all necessary docs, what is the final thing to check before sending to the help queue?
Verify borrower has a DLP loan
200
What does IDR stands for?
Income Driven Repayment
300
W-2s received after this date cannot be used.
March 31st (of current year)
300
The rej used when we received a complete form with #9 no, and no supporting docs.
17 (need current tax docs, gross income docs, or 0 inc statement)
300
Which of the following is a non-income source? A. Alimony B. Self employment C. Social Security D. Child Support
D
300
What keys do you hit to take you to the last open window?
Alt + Tab
300
The 4 pieces of information to send to Aberdeen when we receive a military doc.
SSN, Documentation type (Hardship/IDR), Received date, Page # of military doc
400
Pay doc received with an online app must be within 90 days of this date.
The Enter Date
400
The reject message for rej #4
Need current gross income docs for spouse
400
The cutoff amount for income for a single borrower before Social Security income is taxable.
$25,000
400
When cloning an app in a processed status, the Last Updated date needs to be within how many days from todays date?
30
400
What do you do if you get only a supporting doc and resubmit and clone are not available (and there are no previously rejected apps in imaging)
Send to help queue "clone/resubmit not available"
500
When only B and C are checked in section 1, process as best option unless there is a processed app within this amount of time.
One year
500
The field you should always check before rejecting
Status
500
When you receive a pay doc with foreign currency, after converting and entering in UI, what is the final step?
Log currency conversion message in List Activity
500
Who do you email when you reject an account but then realize it should have been processed?
Aberdeen Borrower Accounts
500
DAILY DOUBLE! What does FFELP stand for
Federal Family Education Loan Program
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