PL
Once funds are issued, how long does it take for funds to be deposit
1-4 business days
How are sublines created
The sum of customers draws over the course of a 30 day billing cycle.
What Information is needed to Authenticate Customers?
First Name , Last Name , Date of Birth, Last 4 of SSN , Address, Phone Number , Email
What is the name of our Phone System?
Genesys
What is the Criteria to do a due date change?
1. Account must be current
2. Needs to be 3 bus days before due date
3. Can only be within 15 days from CONTRACT DATE
When is a customers first payment due?
30 days after issuance
NO
What Disclosure is needed for outbound calls and when speaking to third parties
This Conversation May Be Monitored or Recorded
What system do need to take a payment for PCL
VQ - PCL TOOL
How long does it take for a due date change to process?
24 hours
What is the time frame to disable AP
3 business days before draft date
Before leaving a note on a PCL in spectrum we need to be ..
On the master line ( Master LOC )
At what point during authentication do we state Mini Miranda
After Authentication and before confirming contact info
Why do we use Giact
To verify Bank Accounts
Contract date is : 04/20/2018
Due Date:4/5/2022
Request date: 5/10/2022
Is this possible?
No
What does FDAP mean?
Future Date Auto Pay
How do you run a pay off for a PCL
1. Click each subline
2. Actions
3. Pay off task
If the customer is not calling from the number on file what do we need to verify and where do we locate it?
Full Bank Name
Full Account Number
VQ - PROFILE LOOK UP - EXTERNAL ACCOUNTS
What System can you use to see customers billing statements
Application Look Up - Agreements
What is the activity code to submit due date change?
BOS_DUEDAT
What is the only reason a customer can cancel a loan after 7 days ?
Origination Fee
What is the name of the area in spectrum where you can see how a customers payment was applied to each subline?
Child Transactions
What do we need to verify customers on Outbound Calls
First and Last Name
Last 4 Of SSN
Where do we update customer Personal Information for both PCL and PL
Profile Look Up
Due Date:4/20/2022
Request date: 5/1/2022
Is this possible?
Yes