Payment
These are the kinds of payments under ACH Holdings tab
This is how many days ahead we need in order to adjust the due date
3 business days
When informed of a BK or DSC from an authenticated customer, this is what you MUST do every time
Cease and Desist
Most of the disclosures you will use
Approved Call Scripting
The disclosure we read when a customer is 31+DPD
Mini Miranda
This is how long we have to disable an AP
3 Business Days
This is how many days we can adjust the due date forwards or backwards
15 calendar days
The only type of deferment we offer
FEMA
Spanish Speaker
Language Line Interpretation Services
Origination fees range from ____% to ____%
2 / 8
If you pay up to ____ days late, you may be charged a late fee of ____
15, up to $10
This is how many times a customer can change their due date
No limit
When notified of a deceased borrower, the account will be pended for ____ days while we await documentation
30
Customer wants someone else to be able to call us for them
Third Party Authorization
The other term for AP
Payment Draft
This is what you submit to have part of a payment applied to cover a late fee
LSR
A customer is past due, but would like to change their due date. How would you accommodate the customer?
SOTP to bring account current and submit the request
SCRA APR %
6%
Customer would like bi-weekly payments
Pay Frequency - PL (LS&C)
How many notes would you submit if a customer changed their due date and get a refund?
3
This is the tool a customer can use to see how much of a certain payment will go toward interest
Due Date: 04/15/2022
Contract Date: 09/29/2020
Requested DD: 05/05/2022
Yes
What is this? "Stop calling me!"
Cease Calls
A customer says, "Mail me my loan documents."
Paper Loan Documents
This is Upgrade's CEO and founder's name
Renaud Laplanche