Team 1
The customer ____ in the store, yelling at the cashier over a $2 price difference.
made a scene
The hotel staff ____ by upgrading the guest's room for free after a booking error.
went the extra mile
The customer was furious about the overcharge, so I promised to ____ of it and review the receipts.
get to the bottom
The employee had been late three times, and today's absence was ____ - he was fired.
the last straw
The software update was supposed to be simple, but it turned out to be a ____ .
pain in the neck
After the customer started yelling, I had to ____ and stay professional.
pull myself together
The product launch was stressful at first, but after the first few orders, it was ____ .
smooth sailing
Instead of arguing, try to ____ and see why he's frustrated.
put yourself in his shoes
The client ____ because his delivery was late, even though it was due to bad weather.
gave me a hard time
The customer was already upset about the delay, and the agent’s rude tone only ___ .
added fuel to the fire