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What is the name of the application used to pull the center's contact info?
GBS Phone Directory.
Which country invented Ice-cream
China
Customer Engagement Center
What is Jamaica’s national dish?
Pedro Cays, a group of 7 islands located 80 km off the south coast of Jamaica, are considered a part of which parish?
Kingston
What is the "end of day" time for a residential delivery?
It is typically by 7:00 p.m. but may be later for the following reasons:
Bad weather in the customer’s local area
Which of the following countries is NOT a part of NATO, or the North Atlantic Treaty Organization?
Ukraine
What does CRIS stand for?
Central Resource Intelligence System
What is mannish water made off?
Goat intensities
What animal is on Jamaica’s coat of arms?
Crocodile
What is the deadline for a GSR to be submitted?
15 Days Deadline.
Which country did pizza originate?
Naples Italy
What is Mail Innovation?
A UPS subsidiary that provides mail service solutions using our network along with various global postal services
This is the most popular Jamaican dish and is world-renowned.
Jerk Chicken
Which is the longest river in Jamaica?
Rio Minho
If a customer's package is delayed because of weather is eligible for a GSR.
No, A GSR can only be issued if the delay is our fault such as flight delay, mechanical issues, ETC.
Which religion is the dominant in Latin America?
Catholicism
What does SRG Stand for?
Sales Resolution Group
This drink is popular around Christmas time and is normally mixed with ginger.
Sorrell
The Governor-General has the power to remove a Prime Minister?
True
How long should a customer be placed on hold?
2-3 Minutes
The United States-Mexico-Canada Agreement (USMCA) is a trade agreement that replaces which previous trade agreement?
NAFTA
What are the ownerships approaches?
What is festival?
Fried sugared cornmeal dough
Which parish is Dunns River located?
Saint Ann