General Electric / Electric Emergencies
A residential outage is not considered this type of emergency.
What is Top Priority?
The action you must take if a customer has more than ten accounts.
What is filter?
When we purposely cut power to make repairs.
What is a planned outage?
The action you should take if the emergency is life-threatening or impacts a large number of people.
What is call System Ops?
Because this is considered part of the customer’s home, we are not responsible for it.
What is the meter box?
The number of disconnect document types in SAP.
What is four?
Food is safe in the fridge for four hours as long as the fridge temperature is this number of degrees or lower.
What is 40?
The two pieces of information you should get from the customer prior to creating an electric Trouble report.
What is name and address they are calling about?
The weatherhead, service mast, and meter box are called this.
What is the meter loop?
The ETR reflects this fact, not the number of hours until power is restored.
What is the time services should be restored?
The number of homes that must be without power to be considered an outage.
What is one?
The action you request a customer take before creating an All Out Trouble report.
What is check the breakers?
The organization responsible for forecasting state energy needs.
What is ERCOT?
This indicator helps you quickly identify the type of account you are working with.
What is a suffix?
The action you can likely take to determine whether a customer is receiving power.
What is query the meter?
The resources you can recommend a customer check to monitor their outage.
What is the Outage Map?
In a deregulated electric system, no single company can do this.
What is own everything?
14:00 in military time equals this in standard time.
What is 2 PM?
The type of meter a customer must have in order for us to remotely read or reconnect.
What is AMI Smart Meter?
What you should always provide the customer at the end of a Trouble call.
What is a recap?