F.O.S
What are the 3 stages of selling?
True or False: Shift Leads are allowed to process employee purchases.
False. Only for HO employees.
Price hang tags are to be placed where on furniture?
Front right corner or top right corner.
First Wednesday of the fiscal month.
Affirm transactions are eligible for purchases between what price range?
$100 and $17,000
5
Where are the cash drawer keys to be kept at all times?
The safe.
If you are split for a Dundas Coffee table, what does this mean?
You should bring it in when you have the space.
Which days of the week are Bank Deposits to be made?
Monday & Thursday and whenever needed.
What must you do if a customer wants to add Tax Exemption to their existing customer profile?
You must create a new Customer profile with the tax exemption. It cannot be added to an existing profile.
Provide an example for an "Assumptive Close"
Let me put these up front while you look around!
The Bank Deposit Signature should be who's name?
The person filling out the form.
Where should the Furniture Collection card be placed on a surface?
Lay flat, above the price tag in the front right corner.
Which report is to be run daily at close to validate proper till opening usage?
No Sale report.
If order notes are missed during any type of order creation, what should you do?
Email support and/or custom if needed.
What is the suggested timeline for follow up for a customer who has not yet purchased?
Within 24hrs from first interaction.
A manager must double count any cash transaction over what amount?
$500.00
At what height should the price tags on all curtains be placed in the curtain gable?
4ft.
What is the correct procedure when a customer is picking up an order but it will not ship out in the moment?
Have customer sign the Order sheet and scan it into your desktop folder for auditing purposes. Be sure to label with the customers name. Email VS to ship the order or file the order in your "to be shipped" section of truck binder for later.
What are the two cirteria in which orders can only be linked? Two key answers.
OPEN orders of the same delivery type.
"That outdoor table is one of our top sellers! We only have 5 left in stock, and then they will be sold out! Have you thought about getting 1 for each end of your outdoor sofa?” Is an example of what kind of closing technique?
Urgency/Scarcity
What are the proper steps when taking in a cash payment over $2500?
Call your RM. Obtain full capture of information for customer profile and validate matching photo ID. Email Day End with trans ID and details, including deposit date.
If foliage is displayed in a clear vessel on the floor, should it be substituted once it sells out?
NO! Please remove the vessel and call it a win. ALL other foliage should already have a different placement.
Where can you order black safety pins?
Our new platform - Eddies!
What are the two codes used for miscellaneous items for Stylus and VanGogh?
45 and 46