Scheduling
How long are in office procedures scheduled for?
60 minutes
What is the due date for flu vaccines?
October 11th
A parent calls inquiring about post op instructions..where do you look?
Powerchart->All Documents->KD inpt/ED/daysurg tab->KD discharge -> KD visit Summary-> find correct date/surgery discharge summary
How many surgery centers does CHKD have? What are the locations?
3 (Norfolk, Virgina Beach and Newport News)
What is Urology’s Director name?
Kristin Fogle
Can Voiders be double booked?
No
Where can you find the most up to date CHKD policies?
MCN policy manager on KDNet
How do you put in an I.S heat ticket?
KDNet->Popular links->I.S Help/Service Desk->Report an Issue-> login->select the appropriate category for your request
What level trauma center is CHKD?
Level 1
Before entering a patient’s EMR in Powerchart you should ensure…
You are on the correct encounter and/or last Urology encounter
Parent calls to schedule a new patient appointment..what do you need to do to access the EMR in Powerchart?
Schedule a historical pre-cerner visit in EPIC and check it in.
A provider or parent wants to schedule a telehealth visit. The family resides in North Carolina…how do you proceed?
Inform the requesting party that telehealth visits can only be performed for residents of Va. An in person visit must be scheduled.
Demonstrate how to text page a provider.
KDNet->phone directory->search provider’s name->select the pager icon.
What is CHKD’s mission?
Health, Healing and Hope for all children.
What is the extension to Information Services if you have trouble with EPIC?
8-7075
What is the new telehealth platform to perform virtual visits?
Amwell
What are the yearly education requirements called that each employee has to complete? Where can you find the link?
HLCs.
KDNet->Employee Resources->Health Stream Learning Center (HLC)
How do you add a patient to the surgery list in Powerchart?
Powerchart->patient list->Surgical Patient list ->select person icon with yellow asterisk->enter patient identified->select the correct patient -> select "ok"
Who is CHKD’s CEO?
Amy Sampson
Parent calls regarding a patient (concern, refill or other request). What do you do first?
Research the patient’s chart to find related/helpful info then call the family back to confirm receipt of the message and gather additional details.
After calling the parent back notify the provider of details, if needed.
Document in Powerchart