Policies
Clean desk policy
no cell phones, pens/paper, personal belongings, bags, coats, etc
Has no annual fee
All cards
What APR is used as a "hook" to attract new customers to apply for the card?
Introductory APR
Who is the manager that sits at the front desk when you first walk into the office?
Autumn
following someone in the door without swiping your badge.
5% cash back
Cash+ Visa Signature Card
What are some of the benefits of a balance transfer?
Save money, get out of debt faster,etc
Who is the manager of the center?
Brittany
Schedule Adherence
Goal: 95%
the percentage of hours worked inside what you are scheduled
Has cell phone protection when the cell phone bill is paid with the card
Visa Platinum Card
How long is the introductory balance transfer APR in affect?
60 days after account opening
Who will be your team leader for your first 3 weeks on the phones?
Angela
Personal break
Goal: under 5%/about 3 min per hour scheduled
ex. if scheduled 8 hrs you have 24 min to use throughout the day
Receives points for purchases made with this card
Altitude Go Visa Signature Card
1837
Who is the assistant manager of the center?
Trevor
Either via phone by calling 814.836.9444 or via dialamerica.com/agentaxisonline
Visa Signature Concierge
Cash+ and Altitude Go
What are 3 features of the Visa Signature Concierge?
Helps with:
Fine wine and food, travel, entertainment, lost luggage reimbursement, rental car insurance, etc
Who are the 2 senior team leaders for US Bank?
Victoria and Tim