BANK
What is the difference between a credit card and a debit card?
Credit is borrowing money, debit is spending money that you have
What is the difference between a confirmation code and an extension offer #?
Confirmation codes are unique, extension offers can be applied for by anyone!
If a customer does not have either a confirmation code or extension offer and they have no other method of being searched, what is the appropriate response?
Probe "How did you hear about us", help them shop for the card they want.
Where can a customer find the confirmation code?
On a piece of mail, or in an email
What is an APR?
The annual percentage rate of interest for using the card, aka how much the bank charges you for borrowing money
What is a balance transfer?
A balance transfer is transferring high interest debt to another card with lower interest rate
How many days does it take for someone to get a card in the mail should they be approved?
7-10 business days, from the time of approval.
How many numbers and letters are in a confirmation code?
3 letters, followed by 7 numbers
How many phases are their in your learning process with this program?
Four
What color of text do you read verbatim in the script?
Blue
What day of the week do you get paid?
Tuesdays
What do you need to complete a Name Search?
First three letters of the first name, full last name, and the zip code