OnLook
The D.O.
Promotions
Customer Engagement
5 Step Sales Process
100
The three OnLook Price Plans with MRC and equipment pricing.
What are Advanced Security+Energy $50/mo, $199.99. Advanced Security $40/mo, $149.99 and Essential Security $30/mo, 99.99?
100
The Vision Satement
What is We will proudly and passionately provide the world's best customer experience. Customers expect it- We Deliver!
100
The duration of Promo Enhancements.
What is May 7th through May 10th?
100
The team that is leading in Customer Engagement on Candy's team.
What is Team Edgewood?
100
You do this with the customer throughout the process to make their visit more enjoyable and to understand their needs more.
What is build Rapport?
200
The warranty period for OnLook equipment.
What is One year?
200
The Mission Statement.
What is We will achieve Superior Results by delivering the ideal customer experience through passionate associates living the D.O.
200
The enhancement iPhone 6 pricing.
What is Get the iPhone 6 16 GB for $99 on 2-year contract.
200
The % we want to be at for Customer Engagement score.
What is 60%?
200
Questions you ask to get to know the customer.
What is Needs Assessment A?
300
The ETF for OnLook Service.
What is $350.00?
300
U.S. Cellular's Business Model.
What is Leadership Excellence, Associate Passion, Customer Advocacy, and Superior Results?
300
The LG G Flex II enhancement pricing.
What is Get the LG G Flex II for $49 with 2-year contract.
300
Our customer engagement score currently.
What is 56%?
300
Questions you ask to understand device and accessory needs.
What is Needs Assessment B?
400
The website you go to finish activation of OnLook after it is set up in RIM.
What is Alarm.com?
400
The values of the D.O.
What is Customer Focus, Ethics, Pride, Empowerment, Diversity, Respect, and Winning?
400
The enhancement G Pad promo.
What is Customers can get the LG G Pad for $.01 if activating new smartphone line or upgrade from basic to smartphone.
400
The top two KDI for Edgewood Market.
What is Fully Explained Phone Features and Ensured a Perfect Solution for Needs?
400
The four steps to overcoming objections.
What are Listen, Acknowledge, Gather More Information, Respond?
500
The average monthly data usage for OnLook.
What is 1.25kb to 1.5kb. Bonus: 300mb plan is enough but need wifi if they add video to package.
500
The Behaviors of the D.O.
What are Common Purpose, Passion about the Company and Jobs, Trust, Flexibility, Willingness to Learn, Openness, Motivation by Values not fear, Enthusiasm, Unselfishness, confidence in the Company its Owner and Each Other?
500
The duration of the G Pad enhancement Promo.
What is Available from May 7-June 15?
500
Bottom two KDI for Edgewood Market.
What is Asked if Problems/Issues could assist with, and Greeted in a timely manner?
500
The five steps of the Sales Process.
What are Greeting and building rapport, needs assessment a and b, recomment and gain agreement, overcome objections, finalize and close the sale?
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