Culture/Brands Service
SOUS as a CRM
General Class
SOUS Functionality
100

This cultural belief states I challenge myself and others to delight customers every time.

What is Expect Excellence?

100

A function that you can leverage to communicate with  your inside sales team to support customer needs.

What is a Service Request?

100

The place where you will find all your homework.

What is OneNote?

100

You begin on this record when you setting up/ scheduling calendar events.

What is the Account Record?

200

This Brands is our #1 Selling Exclusive Brand.

What is Patuxent Farms?

200

This tab houses important information regarding your customers engagement with US Foods Online, Check Business Tools, Third Party Software and More. You can update the fields, sharing if your customer has been trained and/or using the tools/services.

What is the Profile Tab?

200

The one source of truth regarding data.

What is the Big Why Report?

200

This Recall Contact receives a phone call and email notification.

What is the Primary Recall?

300

This is a suite of smart and simple tools can help you run your restaurant more efficiently with less effort. It’s designed to help you drive traffic, simplify your staffing and reduce waste – ultimately helping you make more money and unlock your potential.

What is CHECK Business Tools?

300

You just received a notification that your COP Specialist visited your newest account. The Notification included the products the customer sampled and is expected to purchase. This communication is referred to as...

What is Chatter?

300

This is where you would find supporting branding resources such as the US Foods Branded Power Point Slides, Marketing Materials and More.

What is the US Foods Intranet Site?

300

When creating this, you want to be sure to add both the product and the anticipated weekly quantity.

What is an Opportunity?

400

This cultural belief states I care for my co-workers, enable their success, and make winning fun,

What is You Matter?

400

These powerful analytics provide actionable insights for opportunities for customers.

What are SOUS Recommendations?

400

This platform house the majority of your eLearning's and all Assessments.

What is ExpandShare?

400

This function allows you to share products notifications and customized messaging with your customers at US Foods Online web and mobile.

What is Publish to eCom?

500

This Team and US FOODS is comprised of FSQA professionals ensure the products we service our customers with meet and exceed requirements by the FSA, USDA and the CDC.  From product sourcing , to packaging, to transportation of our products. Quality and safety is job one.

What is the Food Safety Team?

500

Your customer requests a phone call before any visits from Specialists, where would you record this information?

What is SOUS, Important Notes?

500

This is the location where you will find Learning Resources, Conference Coaches, Tools/ Systems Updates, and More.

What is the Sales Training Resource Center?

500

This function resides on the bottom left in SOUS and houses Job Aids, Supporting Resources and More.

What are Libraries?

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