Service Animals
What two animals can be used as SERVICE ANIMALS?
DOG
MINIATURE HORSE
What kind of animal can be used as an emotional support animal?
a. dog
b. miniature horse
c. any animal with four legs
d. any animal
d. Any animal although most businesses are "cracking down" and only allowing domesticated animals
What are the differences between a SA and a PSA.
PSAs are specifically trained to perform tasks for a person diagnosed with a mental disability. A SA is trained for a person diagnosed with physical disabilities.
True or Fasle:
It is safe to assume that you are able to bring your service animal with you to your job.
False - there may need to be forms filled out and approval beforehand.
True or False?
If a landlord has a "no pet" policy, that means that anyone regardless of disability status can not have animals.
False, there are accommodations that can be made by the ADA and the Fair Housing Act
True or False- You can have a Service Animal that is not trained but provides you comfort by just being with you?
False- Service Animals have to be trained.
How do you show proof of an emotional support animal?
a. they wear a vest
b. you carry certification from the trainer
c. You provide a letter from your doctor or therapist
d. you don't need proof
C
If a customer calls in and needs their PSA registration number in order to fly, how do you proceed?
Let them know that that number is provided by the airline that they are flying with and obtained by completing the DOT form.
What would be an example of an "undue hardship" that would prohibit the animal from coming to work aka something that would stop an employer from allowing an animal at the job?
If they cause disturbances
Or
If the employer needs to make accommodations that are costly or unacceptable
True or False
Therapy dogs are protected under the Fair Housing Act and ADA and are given the right to live in any residency.
False the FHA and ADA only protect Service animals and occasionally emotional support animals.
SERVICE ANIMALS USUALLY START TRAINING FOR THEIR JOB AT THIS AGE:
A. 2 YEARS
B. CAN START TRAINING AT ANY TIME
C. 6 MONTHS
D. 1 YEAR
C. 6 MONTHS
What job duties are assigned to be an emotional support animal?
Their primary function is to provide support to their owner - they do not get any specific training for a task
Name as many places/countries as you can where PSAs are recognized.
PSAs are only recognized in the USA, Canada, the European Union (28 countries), and most of the UK.
European Union countries that accept PSD include:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Who's right, the employee or the employer?
An employee wants to bring his 10-WEEK-old puppy to work as his emotional support animal. He cannot provide any documentation whether he medically needs the animal in order to perform his job duties. The employee is not allowed to bring the dog to work.
The employer
What are the two questions that a landlord is allowed to ask regarding a service animal?
"Does the person have a disability?"
"Is there a disability related need for the animal?" (either emotional support or service)
List at least three duties that a service animal might be used for:
Directing a blind person
Alerting a deaf person
Seizure detection and protection
Anxiety or PTSD episode detection and protection
Detect low blood sugar in a person with diabetes
Medication reminders
Pulling wheelchairs
Opening doors
True or False?
Emotional Support Animals are able to fly on airplanes to assist their owners that are anxious about flying?
False! Some airlines will allow ESA to fly, but they are not required to since the laws changed back in January of 2021
What rights does a Service Animal have that a PSA does not have?
None. PSAs have the same rights as SAs have.
Name 3 work environments that would not allow a service or emotional support animal to come for reasons based on safety the animal or others.
1. a factory or warehouse
2. a sterile environment
3. If a co-worker had a severe allergy or fear
What are the two factors that would cause a landlord to no longer allow the animal?
1. The animal causes disturbances
2. The animal causes damage to the property and/or other people
What are the two questions business owners are allowed to ask before allowing you and your service animal in?
1. Is this a service animal?
2. Does this animal perform a task that is directly linked to your disability?
True or False?
Under the ADA - business owners must allow emotional support animals inside?
False - Emotional Support animals are not covered under the ADA and do not have public access rights.
What is the minimum required hours that it takes to complete PSA training?
A minimum of 120 hours of training time.
Who was right, the employee or the employer?
The employee brought their dog to work. It was a well-behaved emotional support dog. When the employee has to use the bathroom, she leaves it unattended and tied to the shelf. When alone, the dog barks and acts very anxious, which makes some customers nervous. The employer said that the dog could no longer come to work.
True or False:
It would be a REASONABLE accommodation for a landlord to remove any wildlife from within 100 feet of the property.
False