Oils
What is the repellent blend?
Terrashield
What does doTERRA mean?
Gift of the earth
This form of note should be left after EVERY phone call.
Interactions
Who is able to authorize a Shipping Label?
Senior Agents
This promotion is available monthly to those on the LRP.
Product of the Month
Name an oil sourced from the US
Cedarwood, Grapefruit, Peppermint
What does CRM stand for?
Customer Relation Management
We use this information to verify members.
Last 4 of SSN, Date of Birth
Who handles calls regarding Adverse Reactions?
Advocacy Specialist
What are the consequences of deleting the LRP?
Lose LRP points and the percentage they are at.
What oil in deep blue causes its blue color?
Blue tansy
What does CPTG stand for?
Certified Pure Tested Grade
When placing an order, how do you view the total breakdown?
Calculate Totals
What type of issue would require a terracare?
Product Complaint
When are LRP point added to the member's account?
Between the 15th-20th on the following month
What Oil is considered the Queen of oils?
Rose
Define Enroller and Sponsor.
Enroller is the WA that introduces and enrolls you in doTERRA. Sponsor in the WA directly above you.
A ticket must be filled out for these situations. Name at least 2.
Returns, Upsell, HH Donations and Customer Feedback
Skill 1 agents are permitted to authorize this amount of PV on a replacement order.
150 PV
What is the PV minimum requirement to keep the LRP active?
1 PV - 49 PV
This is the only single oil with a child lock cap.
Wintergreen
What is the difference between Points and PV? How can you explain it to a member?
PV: Personal Volume
Points: Rewarded to redeem products
Demonstrate how to manually process an LRP.
Show process
Who is able to authorize a Product of the Month exception?
In this kit members can add additional discounted product to their LRP.
Lifelong Vitality Pack/Daily Nutrient Pack