TriviaCare
The Standard length is 12 months and it is sold with equipment, and provides bumper to bumper protection for 24 month.
What is Extended Warranty (12 months/24 months coverage) =POS Contract?
APM
What is Asset Performance Management?
POS, and IB Contract capture rate
What is 16%
It is something critical to keeping a system running at its peak.
What is Preventative Maintenance (PM)?
Optimal Performance, More Productive users, Reduced unplanned Downtime, Extended Lifetime, Help Lower TCO...
What is benefit of service contract?
GE Signature Contract- Most popular globally
What is FullCare?
These are the four ways GEHC can remotely diagnose issues
What are Screen Sharing, File Transfer, System Information, and Chat Sessions?
The number of professionals experts serving our customers Globally.
What is 700?
Zenith Technologies is going to be our resource to provide this.
What is Automation Support
From installation to decommissioning, we are on a mission to provide agile operation, maintenance, and site support services to extend equipment life, keep end-users productive, and increase the efficiency/ reliability of their GE infrastructure.
What is GE OptiRun Brand's Value Proposition?
Customer bought a 12 month coverage after end of full support. Due to parts obsolescence, GE refunds the remainder of the contract.
What is LimitedCare?
This will provide a 1-Stop Shop for our customers in the future
What is the Digital Hub?
The number of Countries (about) GE Healthcare delivers service in
What is 30+?
This is the service model we are moving away from
What is Break/Fix?
You can get 1 hour phone response, and onsite as fast as 24Hrs
What is Rapid Response?
The customer can send his broken unit in for service.
What is Depot Repair?
These are the three basic Customer Training Curriculum Types
What are Care & Maintenance, End-User Operation, and Custom?
341,640 of new and old pieces that GE Engineers touched in their lifetime at GE
What is the total LS IB globally?
He is onsite everyday ready to solve his customer's problems.
Who is a Resident Engineer?
92% - not a bad place to be
What is GE service's customer satisfaction rate?
Addressing BP Customers needs by providing People, Technology and Process Support with 24 or 48 hours Accelerated Response, one Hour call back, Parts Advisory and regular service reports. FlexHours used to pay for labor
What is SiteCare?
This is our partner for Equipment Donation & Rebirth
Who is Seeding Labs?
22,800 getting special attention by service day in day out, with planned onsite care activity
What is service contract IB?
This is the product that features FLEXHours
What is SiteCare?
The profit margin of Services
What is 44%