Systems
This system is the phone system that is used on a daily for verification calls and where the patients calls come in.
What is Five9?
These are the names of your immediate supervisors.
Who are Iveet Puentes and Monique Jauergui?
This statement is now your last name.
What is "on a recorded line"?
This excel sheet is used to coordinate breaks and lunches for reps.
What is the staff schedule XX.XX.XXXX?
The hours of our operation for the client.
What is Monday - Friday 8:30am to 5pm?
This system is used to access patient's billing and medical to streamline patient's care.
What is Epic?
This is the name of our receptionist.
Who is Linda Jackson?
These two occurrences will result in your start time to be 8am.
What is group huddle and one on one?
This excel sheets shows team meetings and when reps meet with management. Start time for reps will be 8am.
What is the one on one schedule?
A payment that is made on time of service and varies per insurance carrier.
What is copay?
This is the name for the supervisors for Providence.
Who are Mayra Gonzales and Debi Johnson?
Your full introduction to say during every call.
What is "Good morning/afternoon, thank you for calling Swedish/Kadlec business office. My name is --- on a recorded line.
This tool has information of phone numbers, address, activity codes, and so much more that it is best to have open up daily.
What is our processes sheets for Kadlec and Swedish?
A specific dollar amount that must be paid by the insured before a medical insurance plan begins covering health care costs. This cost applies annually.
What is deductible?
This website is what we use to log into to access the client's system.
This person is the Senior Director for Elk Grove Operation
Who is Steven Barcellos?
This phone number should be called if there will be any absence.
What is the attendance line? Number: 855-387-2247
This tool shares an address if representatives happened to call for emergency services.
What is E-911?
A cost-sharing requirement under a health insurance policy that the insured assumes a percentage of the costs of covered services.
What is coinsurance?
These are the two different types of emails we use.
What is:
Providence Email - providence email when sending for client purpose.
USCB Email - email to send internally such as to supervisors.
This person is the Senior Vice President of Client Services and Operations
Who is Natasha Daniels?
The phone numbers you can give to family members or contacts that may need to get a hold of someone at USCB.
What are desk phone for Monique 916-256-3258
Iveet 916-609-3131 ?
Representatives will use this tool to view the stats for the campaigns, as well as coordinate breaks and lunches.
What is Clearview?
The process of determining which insurance has the primary responsibility to pay. This affects how much other plan(s) will contribute.
What is Coordination of Benefits (COB)?