Uscb team
This is the name of the supervisors for Swedish and Kadlec project
Who are Iveet Puentes and Monique Jauregui?
This is the abbreviation used for Kadlec
What is KHS?
This is the abbreviation used for the two groups billing within Swedish
What is SMG and SMC?
This tool has information of phone numbers, address, activity codes, and so much more that it is best to have open up daily.
What is our processes sheets for Kadlec and Swedish?
This system allows phone calls to reach us.
What is Five9?
What is Genysis?
This is the name for the supervisors for Providence
Who is Debi Johnson and Mayra Gonzalez?
This activity code send the accounts to the Workqueue with this information included in the notes section.
What is a 449? What is HAR, DOS, and person requesting?
This phone number (206-386-6996) can be provided to patients for them to receive a 10% discount prior to HB services.
What is the the price estimate line?
This tool shares an address if representatives happened to call for emergency services.
What is E-911?
This website or application sets up a secure portal for us to access systems for our clients.
What is VDI app or VDI.uscbinc.com?
Uscb handles multiple projects besides Kadlec, Swedish, and Providence
Representatives may send an email to KRMCCustomerSupportandFinancialCounseling@providence.org to help in what forms.
What is receive a callback from Financial Assistance to :
- schedule an in-person appt. within 24 hours
- ask specific questions about an application
- request an extension
- any questions reps are unable to answer about FA
This phone number can be given out to patients to assist them with Financial Assistance.
What is 503-215-7575 ?
This spreadsheet shows representatives when to take their 10 minute and lunch breaks.
What is the daily schedule?
This tool is where we access patient's information and use throughout the day.
What is Epic?
This person is the Senior Director for Elk Grove Operation
Who is Steven Barcellos?
This address is where patients can mail in payments.
What is KRMC | PO Box 3554 | Seattle, WA 98124-3554 ?
Representatives send emails to here when requesting 5-9 Itemized Statements for an account. While this email is for 10+ Itemized Statements.
What is ORSBO5+STMTREQ@providence.org? (5-9 Itemized Statements)
What is ORSBO5_STMTREQ@providence.org? (10+ Itemized Statements)
This spreadsheet shows days when representatives should arrive early to meet with a member of management.
What is the one on one schedule?
There are two different emails we use.
1) Outlook in desktop VDI- internal USCB
2) Outlook in web browser- Providence correspondence
This person is the Senior Vice President of Client Services and Operations
Who is Natasha Daniels?
This location's address and contact info is: 1268 Lee Blvd Richland, WA 99352 | Local Phone #509-942-2660
What is the Healthplex?
These two address are where patients can mail in payments.
SMC: Mail Stop 37268915 PO BOX 660354 DALLAS, TX 75266
SMG: PO BOX 84026 SEATTLE, WA 98124-8426
Representatives will use this tool to view the stats for the campaigns, as well as coordinate breaks and lunches.
What is Clearview?
The VDI passwords require a complex password with these requirements
What are:
- at least 15 characters
- one uppercase
- one number
- one special character