User Roles/Approvals
We as travel consultants can only see a travelers approvers under the profile page on egencia website?
No, we can see them on CCI too
Under "Amenities" you can search for rates that include parking? (Yes/No)
Yes
Which user role is having access to all Tools Tab features?
Travel Manager/Director
Who will be allowed to create/edit and deactivate profiles? (Name all user roles)
Travel Manager/Director or Manage Users
I can search for an address/attraction or reference point when looking for a hotel? (YES/NO)
Yes
How do I access the caller's profile from CCI?
CTRL - Button
Andy Tart (Travel Arranger) wants to make a reservation for Johannes Källqvist (Self-booker).
Which profile will you take control of to process a booking online?
Andy Tart's profile
On which 2 rates do Egencia earn the most money?
Egencia Preferred Rates (EPR) + Expedia Special Rates (ESR)
Can TC's change a travelers phone numberfrom CCI? (Yes/No)
No, it needs to be done via profile page on Egencia website
Name 2 of the 4 roles you can have to arrange trips for guest travelers
Flexible arranger
Guest traveler arranger
Travel director
Guest manager
If I cannot change (or cancel/rebook) a hotel reservation online on Egencia website on a published rate - what would be the next step?
To contact the hotel directly to try to arrange the change (except for DE and FR POS)
If a traveler have multiple account across multiple POS, how can the accounts be linked to get easy access with just 1 login?
They can be merged together on the profile page -> account settings tab
How do we call an approver being responsible to take action, if the standard approver is on annual leave?
substitute approver
What is PHD?
Private Hotel Database
Name the four reasons for having cost centers?
Reporting
Expenses
Security data
Cost allocation