What We Offer
Customer Education Tools & Resources
Program Highlights & Features
Customer Education Team's Impact
100
Use this FREE service to help your new customer to fully embrace the platform and get started quickly!
What is the UserTesting University?
100
This Slack channel is where you can go to send questions to the Education team.
What is ask-education?
100
Sales teams can position these on-demand resources as a fast, scalable way for customers to get to value—without relying on high-touch services.
What are self-paced courses and microlearning videos?
100
After completing the digital onboarding experience 67% did this within 30 days.
What is launch a test?
200
This resource helps teams access a library of articles to deepen their understanding of platform features.
What is the Knowledge Base?
200
This monthly cross-functional meeting brings teams together to brainstorm educational solutions for customers.
What is Education Think Tank?
200
This custom GPT helps internal teams come up with custom learning suggestions for customers.
Who is Zooie?
200
This is the number of courses a customer needs to take for your account renewal rates to increase by 10.7 points on average
At least ONE course or live class in UTU!
300
This is a place where customers go to engage with each other in a forum and win challenges.
What is the CommUnity?
300
These three certification tracks give customers a way to prove their skills, build confidence, and increase platform adoption.
What are Explorer, Trailblazer, and Accelerator?
300
A series of on-demand and live courses available to new customers to get started on the platform
What is Jumpstart?
300
Customers use this resource to help them understand the UT platform. They can see user guides, new features, announcements, community, and the support chatbot in one convenient location.
What is the help and support center? Access this under the ? within the top navigation bar 