Policies & Procedures
You see a patron walking around with their mask under their chin or nose, what do you do?
What is ask them to wear their mask correctly?
The last acceptable amount of time required to provide notice for an excused absence
What is 48 hours prior to the event?
Unless Covid related, then email theatre services any time!
The number of people allowed to walk down the aisle during a seating hold.
What is zero?
Evacuation meeting place
What is Travis Park?
What does a yellow screen mean on the new scanners?
What is Double scan or incomplete scan?
What type of tickets should you primarily see?
What is mobile tickets?
The day of the month that availability is due.
What is the 24th?
House managers use this to relay seating holds in progress.
What is a red light?
Location of the AED
What is the Theatre Services Closet?
What color will the screen be in Exit Mode?
What is Orange
Something theatre staff is not allowed to do for patrons.
What is take their picture?
The earliest time you can enter the venue before your shift.
What is 15 mins prior to your scheduled shift?
Lobby ushers must do this when bringing in late comers.
What is seat their late patrons?
In the event of an evacuation, the house left doors, closest to the stage, that exit onto College St. are partially obstructed by the fire escape. Which door is the only one that can be used?
What is the far right door?
The first part of the ticket you should check before seating a patron.
What is the seat location? (Mezz Right, Mezz Right Center, etc.)
Additional items allowed to be worn with your uniform.
What is most recent Usher service pin and the current Broadway show pin (while working that Broadway show)?
Minimum number of shows worked in a month to stay in good-standing.
What is 2 shows/month with at least 1 being a non-Broadway show?
The way patrons are arranged in a lobby seating hold.
What is by aisle?
This occurs during pre-evacuation mode.
What is:
Stay calm
Do not announce potential evacuation
Follow HM directions for duties in the event of an evacuation
Procedure in case of double seating.
What is check the date, time and show.
Verify row and seat number on both sets of tickets?
The benches are off-limits during this time.
What is when a patron is seated there and times of patron movement?
Availability requirement pertaining to weekends
What is 4 weekend, show days (Saturday & Sunday)?
During a lobby seating hold, who can pass through the house doors?
Who is no one?
Procedure for a missing child.
What is:
Report to MOD/SHM/HM
Look out for the child based on guardian description.
Lock down entrances/exits - no one in or out until child is found.
Only non balcony seats that are sent to enter through the balcony.
What are Mezzanine Rows FF GG & HH?