Understanding Utilities
If you live in a _____ or ______, you are billed for utilities on your July property tax notice at a flat rate set by City Council each year.
Single Family home or a strata duplex
How is water meter data collected?
Wirelessly
How much is the site visit for for a Meter shop or Water Conservation staff to visit a property for high water consumption?
$109
What months do customers receive their utilities bills if they are on a metered rate?
March, July and November
Commercial, industrial, institutional and _____ properties have metered utilities.
Multi-family residential
mid October to April
City crew has found an underwater leak between the service pipe and the main building, but citizen has already contacted a plumber, had them attend and was invoiced. What can we do?
Customer may be eligible for a bill adjustment. They will be asked to provide documentation of the underground water leak repair (like a plumbing invoice or a materials receipt) and customer can email utilities@vancouver.ca
When are readings taken for metered rates?
February, June and October
Name four out of five City of Vancouver utility services?
Water distribution
Sewer Collection and treatment
Garbage collection
Yard Trimming Collection
Food scraps Collection
As of January 2012, what type of properties have metered sewer and water service?
All new single family home and duplexes
When is the fee billed as a service charge for the site visit fee?
on the next utility bill
What does UPAWS stand for?
Utility pre-authorized withdrawal
What is the website link that customers can view and access their online utility account?
What are three ways to contact the Utilities department?
Email: utilities@vancouver.ca
Mail:
Revenue Services, Utility Billing
PO Box
7747 Stn Terminal Vancouver, BC
V6B 8R1
Fax: 604-873-7051
Which tab in Tempest would we use to search for the units of water?
Utility Account Details - Readings
If a customer wants to cancel or change UPAWS, what do they do?
They need to submit the utility-pre-authorized withdrawal change form (and attach a void cheque if required) at least 30 days before their next payment date.
If a utility bill was sent to a previous owner or tenant, what can we suggest to the customer?
If they have received a utility bill for a property that no longer belongs to them, or if theyare a tenant who accidentally received the property owner’s bill, they are not supposed to pay that bill.
We request that they either:
When you pay metered utilities or your Neighbourhood Energy Utility bill on time, you get a ___% discount.
5%
In the online form to request a review by a water inspector, what are three pieces of information that are asked (Hint: there are 5)
For UPAWS, what happens if a property is sold and the customer has a credit on their account?
UPAWS payments are not refundable. If a property is sold, any credit should be accounted for in the Vendor’s Statement of Adjustments.