Class is in Session
Managing the Unexpected
1 is the Loneliest Number
Jumping Into It
100

On a scale of 0-10 this is the average score given by customers when asked if they found value in their Jumpstart session

What is 9?

100

This is the APOR threshold for Managed at Scale customers in NA and EMEA (excluding emerging markets).

What is <$100k?

100

As of July 2022, there’s a total of ___ on-demand courses available for our customers.

What is 124?

100

These are the two ways in which customers can consume/complete the Jumpstart Series

What is Live instructor-led and on-demand?

200

This is the average length of an on-demand course on UserTesting University

What is 10-15min

200

__ Learning Consultants conduct Quick Connects for all M@S customers

What is 6

200

As of July 2022, the number of English language articles published in the Knowledgebase is

What is 297?

200

Brand new UserTesting customers, new users at existing customers, users at existing customers that need a refresher on UT

What are the 3 types of users/customers that Jumpstart targets

300

Federated search will now give you search results for Knowledgebase articles, Marketing pages on UserTesting.com, ___.

What is the UserTesting University

300

As of July, ___ customers are under the M@S umbrella.

What is 1795?

300

Since Launching in 2021, a total of ____ customers and internal employees have completed foundational certification.

What is 654?

300

In order to access Jumpstart in the UTU (and any other course in the University) a customer must have first done this

Created a UserTesting University account (this is an easy step and the credentials are the same as their UT App account)

400

This is the percentage of users that feel more familiar with the UserTesting after taking Jumpstart.

What is 97%?

400

Q1 + Q2 had an average of __ hours(s) first-reply time.

What is 1 hour?

400

This is the total number of Q1 + Q2 ‘22 Customer Labs attendees.

What is 722?

400

After completing the Jumpstart Series, customers are able to perform these tasks in the UT platform

What are create tests, launch tests, analyze results/share insights with team members and stakeholders?

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