Legends
The Executive over User Experience
Who is Michael Gioja, SVP Product Development and Information Technology
The number of people serving Product Development and Information Technology.
What is 3000?
This principle states that users spend 80% of their time using 20% of a product's features.
What is the Pareto principle?
The Paychex Purpose
What is "Helping Businesses Succeed"
This is Paychex's primary business focus.
What is payroll processing and human resource services?
The number of clients Paychex serves.
What is 740,000 small to medium sized businesses?
The Paychex Service Center is open during these hours.
What is Monday to Friday, 8:00 a.m. to 8:00 p.m. ET?
What is Olivia Arnold?
Name the five Paychex Values
Integrity
Partnership
Accountabiltiy
Respect
Innovation
Service
What is Payroll - about 33% of the time, according to Bainbridge research.
The Paychex People and Culture Executive otherwise known as VP, Chief Human Resources Officer
Who is Mason Argiropoulos
Name one of Kerstin's Blue Chips
Deliver the UX Scorecard
Finalize the U Skills Matrix
Educate our Stakeholders
Use data to assist in making decisions sin the UX Process and sharee data/information to our business partners.
The primary persona shared by 11 of the 12 Product areas listed in Confluence.
Who is Olivia Arnold - The Individual Contributor
The Paychex Strategy in one phrase
What is "The Digitally Driven HR Leader"
Key selling-point difference between the Administrative Service Organization and the Professional Employer Organization.
ASO - Client assumes legal and compliance liability
PEO - Paychex assumes legal and compliance liability
This company, founded in 1982 by Marvin R. Selter, is credited with establishing one of the first formal Professional Employer Organizations (PEOs) in the United States.
What is Staff Leasing, Inc.?
Name two FY25 Corporate Blue Chips
What is
Growth and Impact
Financial and Industry Leadership
Strategic Execution
People and Culture
The pain point shared by Dr. Donna Garcia - The Company Champion and Melissa Johnson - The Helper.
What is "Wishes she had more time to think strategically."
Name one Paychex Big Bets
What is
Data & AI
Evolve our GTM
Digital and Advisory Capabilities
Enhance Growth Through New Revenue Streams
Three top Paychex competitors for businesses with 0 - 9 employees
Who is ADP, QuickBooks Payroll, Square Payroll, Rippling, Zenefits, Patriot Payroll?
Competitors not in 0 - 9 space: Paycom, Paycor, Paylocity, Kronos, TimeClock Plus, TimeForce
This British catering company created the first digital payroll system in the 1950s using their innovative business computer, LEO.
What is J. Lyons & Co.?
This executive at Paychex oversees product strategy, user experience, and innovation, leading the advancement of all Paychex applications and IT infrastructure.
Who is Michael Gioja?
Michael Gioja serves as the Senior Vice President of Product Development and IT at Paychex, responsible for guiding the company's product vision, strategy, and development, with a strong focus on enhancing user experience and driving technological innovation.
Bainbridge Marketing personas and UX Personas agree this persona is key for purchasing decisions.
Who is Chris Harris or HR Director
Name two Paychex Strategic Pillars
What is
Technology & HR as Our Differentiator
Be the Best Operators
Be a Data Driven Company
From Leading with Product to Leading with Customer Experiences
From Servicing to Advising
Name two areas Paychex could focus on to remain competitive in the coming years
What is... (any of the following or more)
AI
Machine Learning
Enhanced Mobile Capabilities
Personalized Employee Experience
Data Analytics and Insights
Compliance Automations
Integration and Ecosystem Expansion or Seamless Data Flow Between Systems
Blockchain for Payroll
etc.