The name of the author of the book Uplifting Service
Ron Kaufman
100
The role of an Internal Certified Course Leader
Facilitator (a guide on the side, not a sage on the stage)
100
Identified by Massive Health, maker of iPhone app eatery, as 2012's most popular food worldwide
Salad
100
Travel+ Leisure’s 2012 "Top Island Destination" in the world
Boracay
100
The Filipino who was nicknamed the ” iron butterfly”
Imelda Marcos
200
The name of Program 102 in UP Your Service College
Perception Points
200
The expected number of programs to be facilitated by each Course Leader per month
Two(2) Course Programs
200
A dance fitness program created by a Columbian choreographer that involves dance and aerobic elements
Zumba
200
The highly controversial daughter of incumbent Vice-President Binay, who won the recently conducted senatorial race
"Nancy Binay" or Maria Lourdes Nancy Sombillo Binay-Angeles
200
An angle more than 90 degrees and less than 180 degrees
Obtuse
300
Each perception point is a Moment of _________.
Truth
300
In the Six Levels of Service, this is just average
Expected
300
She grabbed the number 1 spot at FHM's 2013 Top 100 Sexiest Women in the world
Mila Kunis
300
Forbes' 2012 richest Filipino
Henry Sy & Family ($9,100M)
300
A popular compatibility test usually done by teens between their names and the names of their crushes
F.L.A.M.E.S.
400
The foundation of the Architecture to Build an Uplifting Service Culture
Actionable Service Culture
400
Globe's program that aims to help the organization deliver superior customer experience while embedding a culture of customer centricity and continuous improvement
Customer First Circle (CFC)
400
The minimum jackpot prize for Grand Lotto 6/55
P30M
400
Young actress currently linked with Senator Chiz Escudero
Heart Evangelista
400
The body of water sandwiched by Israel and Jordan
The Dead Sea
500
The building block that captures customers' comments, compliments, and complaints
Voice of the Customer
500
Globe's current program that aims to enable and continuously improve customer satisfaction
by promoting internal service excellence
Internal Customer Satisfaction (iCSAT)
500
According to the Philippine Canine Club Inc. (PCCI),this is the most popular dog breed in the Philippines
Shih Tzu
500
The 2013 Filipino movie hit that became the "Biggest Opening Gross in Filipino Film of All Time"