Week 1
Most common type of practice
Companion Pets
Team member with first and lasting impression.
The Receptionist
POMR
Problem Oriented Medical Record
Maximizes productivity
Scheduling system
Humane procedure to say goodbye.
Euthanasia
Responsible for front staff
Office Manager
Ultimate goal of communication
To be understood.
SOAP
Subjective, Objective, Assessment, Plan
Accounts Receivable
Amount that is owed by a client to the clinic.
Ability to share in another's emotions
Empathy
CVBC
College of Veterinarians of British Columbia
First stage of sales
Prospecting
Log required by law
Controlled Substances Log
Deductable
Dollar amount a client must pay for services before the insurance company’s payment.
Avimark
Veterinary Software.
CVMA
Canadian Veterinary Medical Association
Last stage of sales
Follow up
Subcutaneously
SQ
Premium
Amount a client pays per month for insurance.
Less in stock than in inventory..
Shrinkage.
Can be transmitted by cats
Toxoplasmosis
Instead of saying pee..
Urine.
Biopsy
Bx
Walk-ins
Clients that come in without an appointment.
AVP is a
Co-Op