CLAIMS
SCREEN TO FILE WEEKLY CLAIM
What is the ZZ SCREEN?
1099 is a report of the income you made through the year
We log into this system in order to log into VABS and Genesys
What is AWS?
After answering the fraud questions correctly, we can reset PINs on this screen
What is the A3 screen?
This is the proper greeting when answering calls
Thank you for calling the Vermont Unemployment Insurance Line. My name is Vermonetta, how may I help you today?
Having an IT issue
What is IT support
Provides short term replacement of lost wages to individuals who lose their jobs
through no fault of their own
What is Unemployment Insurance?
Main VABS Screen
What is 01?
THE NUMBER OF CURRENT WEEKS WE CAN FILE A CLAIM FOR
What is 2?
If on UI, LWA, PUA, Vermont Short Term Supplemental & FPUC would a claimant receive one 1099?
No, claimants will receive a separate 1099 for each program they received benefits from.
It takes this many days to process an F1/F2 transaction in VABS
What is 1 day? (or 24 business hours)
You can Browse, Delete, or Edit a transaction on this screen
What is the XX screen?
What is report it on VDOL website?
Link for IT smartsheet
Provides benefits to those not traditionally eligible for unemployment insurance benefits (Independent contactors, sole proprietors, self-employed, gig workers, and others with a COVID qualifying scenario)
What is Pandemic Unemployment Assistance (PUA)?
Claimant has pay type 12
What is active issue?
These types of pay are escalated & NOT included in a weekly claim
HAZARD PAY, VACATION, SEVERANCE, & HOLIDAY PAY
VABS is an acronym for this
What is Vermont's Automated Benefits System?
Along with UI checks, you can find FUBS(the federal cares act) on this screen
What is 36?
This is suggested at the end of every call
What is the survey?
Time off Request
What is email WFM and CC supervisor
Extended regular unemployment benefits for an additional 13 weeks to claimants who have exhausted their 26 weeks of benefits on July 1,2019 or any time after
What is PEUC?
Claimant has pay type 14
What is excessive earnings
Claimant wants to file a missed week for last month
What is a backdating request?
Can a request be made for an updated 1099
Yes
All agents must perform this task in VABS after each call
What is notate (IQ screen)?
You can find Child Support deductions on this screen
What is 13?
We can assist claimants who haven't received checks due to payment code 10 by doing this
What is releasing the hold on the A3 screen?
Where do you find Contact Sheet
This program expired on 12/19/2020
What is Extended Benefits
Proper notating on VABS
What is MMDDYY......NOTES....MMS, Last name, First initial?
Claimant is unable to file their claim over the phone, what do we look at?
What is the WS (work search)
Taxes were NOT withheld from these programs
LWA, VSTS, or TREAS(the 1 time payment of $1,200 issued on April 20th)
Completing a new UI application
What is Online Application
If a claimant is in adjudication, we can see all of the active issues on this screen
What is 02?
This type of personal information belonging to any agent is never disclosed to a claimant even if they ask for it
What is their full name?
Your supervisor is out, you contact...
What is another Supervisor (or team lead)
Was initially in effect for claims for the week ending April 4, 2020 through July 25, 2020 at $600 per week, is now $300 per week until September 4 2021
What is FPUC?
Wage qualifications for UI?
What is $2,949 in one quarter, and 40% of highest earning quarter?